Chase Bank receives positive feedback for its helpful and professional staff, especially in customer service. Staff members like Devon Harris and Lindy assist with opening accounts, depositing money, updating mailing addresses, and setting up business accounts on the Chase app. Customers appreciate their kindness and efficiency. Lucy at the Dearborn Heights branch is praised for making the process of changing a name easy and for creating a welcoming, safe environment during a personal transition. While the bank's exterior is not visually appealing, the staff's helpfulness and friendly attitude make up for it. Overall, customers find the service to be caring and supportive, highlighting staff efforts to make banking experiences positive.
One of their ATMs always seems to be down but at least one is always up and running.
May 2026
We opened a joint account, my husband and I, and Banker Rana helped us. She was excellent and helped us. We loved dealing with Chase Bank.
April 2026
Friendly staff but the entryway to this bank is absolutely horrible potholes, real, steep, no accessible, good decent sidewalk, going up to the bank if you walk from the parking lot to the bank, you get across landscaping and railroad ties, and all kinds of stuff.And they need to redesign the parking lot
