KeyBank, based in Cleveland, is recognized as one of the largest bank-based financial services companies in the United States, offering a range of services including retail and commercial banking, investment management, and consumer finance. Customers appreciate the friendly and knowledgeable staff at KeyBank branches, particularly highlighting the assistance from employees like Larissa and Celisa. Many reviews note the welcoming atmosphere and the personalized service that makes banking a positive experience. The branch manager is praised for being attentive and thorough, ensuring all questions are answered. Different staff members, such as Susan, are described as pleasant and helpful, contributing to a supportive environment for customers. Overall, KeyBank is recommended for its exceptional customer service, making it a trusted choice for banking needs.
The staff were super friendly and helpful. I was very pleased with my experience here.
January 2025
Great customer service and friendly. I worked with Larissa Perez. She was knowledgeable, patient, courteous and worked with a smile! This is the type of customer service all businesses should have. She’s amazing.
January 2025
Very satisfied with the service. Employees were professional and pleasant to deal with and most importantly helpful
