Macy's is an iconic department store offering a first class selection of top fashion brands, clothing, shoes, and a wide variety of housewares and gifts. Many customers express love for the store, its class, and specific items like the Hanes sock variety packs, colognes, and stylish displays. However, some recent experiences note that Macy's has changed, with a more limited apparel selection and fitting rooms that can be hard to find. Some shoppers find identical items at better prices in other stores. While the employees are widely praised as very professional, there are occasional criticisms about store maintenance, such as a restroom being closed without clear signage. Despite these challenges, many hope this staple of a store stays for a long time.
Jibril is a good employee and very cooperative with customers.
January 2026
I like Macy's, but when I order online, I never got my free gift. I spent more than $200 to $300 hundred dollars online, but I never got my free gift 🎁 but when I shop at the store, I do.
December 2025
During the holiday season I purchased both women and men fragrances for Christmas this year. Sales Associate Kellie Cotu formerly of Somerset provided us with excellent customer service. She's an expert at providing recommendations and assisting customers with purchasing gifts for family and friends! She's a godsend!
