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April 2024 by L D
Ashley at the Kean St. Location is very knowledgeable, processional & friendly.
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April 2024 by Tom McEachren
Ashley was very helpful, many thanks!
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April 2024 by Mohammed Hammid Alddin
The property manager was very informative, professional and kind.
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April 2024 by Amy Macey
Ashley was able to answer every question I had. She was very kind and professional!!!
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April 2024 by Marisa Andersen
Ashley, was so kind and helpful. She helped find a great storage space to store all my stuff.
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September 2023 by Abbes Barakat
Amazing staff they were very helpful it was a great and smooth transaction getting my storage unit.Ashley and Isaac are awesome.
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August 2023 by Emily Miller
I am trying to clean my storage unit. There are no dollies to help with the process. They have signs telling people to return them or they will receive a fine. They haven’t bothered to actually buy any more. It is an excusable for a storage unit not to have any dollies. This, along with them constantly jacking up the price, is reason enough for me to move out.
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August 2023 by Kim Keener
I see Ashley every month when I pay my bill… she is knowledgeable and friendly… she is joy to work with…
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August 2023 by Brittany Leura
Ashley was very nice and went over everything with me!
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August 2023 by Lainie P.
Very displeased with how this location had chosen to treat a long-time tenant. I have rented the same unit since Aug 2019 (4 years). I have always paid my rent on-time (via autopay) and never had any complaint made against me. Despite the rent being increased every year, I stayed because I never had a problem, until now. In June the credit card I had on file expired, so my June rent ended up late & I with a late fee. Thankfully, the owner agreed to waive the fee & I re-enrolled my new credit card in the auto pay. July's payment went through autopay fine, but they didn't take Aug's rent, resulting in a 2nd late fee. When I wrote the owner about this, she claimed that I hadn't been enrolled in autopay since June (not true) & that this second fee ($36) would not be waived. I will be looking for a different storage place immediately. Obviously they value $36.00 over losing a long-time (4 years), no problems before customer.
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April 2023 by Scott Jaynes
Open by appointment so not staffed as expected during published open hours.Higher than expected pricing. I was asked if I work there when I arrived. Other options in the area.
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April 2023 by Steven Brooks
Had a very good experience dealing with Ashley she answered all my questions in a timely fashion thanks for being so awesome
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March 2023 by Charles Darvy
Amazing service, well explained terms, clean unit, couldn’t have asked for better ?
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March 2023 by Dream Soirees
Ashley was such a great up getting me set up with my storage unit!
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February 2023 by Cynthia Mullen
I met Ashley at the Dearborn location. Ashley was so helpful with information, time picking out the best storage space we needed. She took us around & showed how easy & convenient this location would be. It’s because of her we chose this location ! Thanks, looking forward to a long business relationship
