Ally Bank

Banks
Hours: Ally Bank is a popular choice for many customers seeking good interest rates and convenient online banking. Customers have been with Ally for several years, often since 2011, and appreciate the ease of opening accounts and managing their finances online. They often mention that opening new accounts and transferring money is simple and straightforward, with features like automatic transfers and the ability to deposit checks by scanning them through the app. Many users find Ally’s interest rates to be very competitive, especially for savings accounts, checking accounts, and CDs. They often recommend Ally to others because of the good rates, no fees, and the ability to earn more interest on their savings, which encourages better financial habits, especially for accounts set up for children. Customer service is generally viewed positively; users report prompt and helpful responses when calling, and they often praise the professional support they receive. The mobile app is considered user-friendly and allows almost everything to be done online, including depositing checks and managing accounts 24/7. Additionally, Ally refunds ATM fees, making cash withdrawals more convenient. However, some users have experienced issues with Ally’s online banking platform, citing login problems, maintenance notices, and slow processing of wire transfers that can take 1 to 3 days and include fees. These technical and service delays have led some customers to consider alternative banks, especially when online access becomes problematic. Despite these concerns, many still value Ally’s high rates, ease of use, and customer support, making it a widely recommended bank for those seeking good interest rates and digital banking convenience.

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1. Detroit, Michigan