Ray Laethem Buick GMC is home of the LaethemLease, promoting a transparent and stress-free process with its core value of 'Customer Service Above All Else'. The dealership emphasizes that its price is the price you pay and offers truly zero due at signing. Many customers report positive experiences with specific employees who are described as kind, patient, helpful, professional, and courteous. These staff members are credited for making the buying or leasing process easy and flawless, providing complete walk-throughs of vehicles, and working diligently to find exact models with desired options. However, experiences can vary. Some reviews indicate inconsistencies in service, such as a salesperson failing to follow up for months and the dealership being too short-staffed to detail a vehicle prior to a major purchase. There have also been repeated discrepancies between quoted service prices and the final bill, though clerks rectify the error when pointed out. While some employees have provided such poor experiences that customers considered leaving, the exceptional efforts of other individuals in sales, finance, and the service center have renewed loyalty. The dealership is recommended for its standout employees, with a suggestion that management use them as an example for the entire team to ensure a consistently exceptional experience for shopping or servicing a GM vehicle.
I have never had such a wonderful experiance buying a car, I thank Carson for being so patient and understanding with this long distance purchase I believe he went far beyond his expected duties to make this transaction seamless and so professional. I'd buy again from him!!!! a true professional. Thank you!!! David... read full comment
December 2025
Kenny the finance manager worked hard to get me and my wife approved. Thanks Kenny and thanks Bruce
September 2024
Our salesman Bob Huntwig and his assistant Lauren made everything very easy. Gave us options for different vehicles and when we made our decision the process was flawless. Lauren gave me a complete walk through of the car at delivery.
