Ray Laethem Collision Center is known for its exceptional customer service and attention to detail. Jackie provides thorough quotes and valuable advice on handling insurance claims, ensuring customers understand their options. She is transparent about necessary repairs and strives to save clients money when possible. Kayla Pitts, a service advisor, exemplifies outstanding communication and support, keeping customers informed during lengthy service times and offering reassurance throughout the process. The staff is described as friendly and helpful, contributing to a positive experience. Although some repairs may take longer than initially expected, customers appreciate the quality of the work. One client noted that, in addition to replacing their side doors, the team deep cleaned the vehicle, exceeding expectations. Overall, Ray Laethem Collision Center earns trust through its skilled service and commitment to customer satisfaction, making it a reliable choice for collision repairs.
I had a great experience! My service advisor, Alicia, went above and beyond to make sure I was taken care of. Communication and expectations were clear. Excellent customer service!
February 2026
Had a great experience with them recently. Kudos to getting me back on the road quickly. The staff and the process was easy.
February 2026
Every time I go in there, they always make me feel comfortable. What a great culture their building.
