The United States Postal Service located at 20501 Livernois Ave is a busy post office serving the local community. It is part of the USPS, which delivers to every residential and business address across the country, managing over 30,000 retail locations and processing nearly half of the world's mail. The staff at this branch are generally friendly and helpful, with some customers praising their quick and efficient service, especially when staff go above and beyond to assist, such as correcting addresses or locating packages. For example, a staff member was commended for quickly helping to fix a package address over the phone. However, some customers have experienced longer lines and occasional early closures, which can be frustrating. There are also concerns about damaged or opened packages, though some attribute this to how packages are shipped by the senders. Customers appreciate the more convenient services offered at other locations, such as longer hours, Sunday openings, and self-service machines. Overall, the staff's attitude varies, with some noting that clerks can sometimes be less friendly or busy during peak times. Despite these issues, many customers remain loyal, citing the helpfulness of staff and the importance of the USPS in mail and package delivery.
I want to thank Jamila, #94. Jamila was very pleasant, knowledgeable and professional. Keep up the good work Jamila.
September 2024
This was my first time conducting business at this United States postal service location, and I must say the customer service exceeded my expectations.
November 2023
There's a supervisor working there with a fire IG. You should make a complaint just to see what she look like.
