O'Reilly Auto Parts store #5518 in Dundee, Michigan, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also provides specialized services like brake rotor and drum resurfacing and hydraulic hose building. Customers can take advantage of the free Loaner Tool program for their projects, with a refundable deposit. Staff at this location are generally praised for their helpfulness and friendly attitude, with several reviews highlighting the excellent customer service provided by employees. Customers appreciate the staff's willingness to go above and beyond, especially in urgent situations like tire repairs and jump-starting a vehicle. One employee, in particular, is commended for quick response and genuine care, with a customer noting that this employee's assistance made a significant positive impact. While some mention that certain staff members occasionally give incorrect parts, the overall experience is positive thanks to knowledgeable employees like Mackenzie, who efficiently use computers to get the right parts on the first try. The Dundee location is part of the extensive O'Reilly network across the US, ensuring customers always find a nearby store for their auto needs.
Great store excellent customer service, ask for Tommy he's amazing
May 2025
Tommy at O’Reilly’s went absolutely above and beyond trying to help us with our car. We broke down on the side of the highway and got towed to O’Reilly’s and they were very kind about us hanging around for quite a while. Tommy is the MVP.
April 2024
Very helpful young Men work there, great place to go. Getting Help without, you don't come by that much. Thank you guys
