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September 2023 by Tony P
Great service! Massive shout out to Bree (spelling? Sorry) and Hannah who helped me sort out important documents to verify some bank transactions. They remembered my specific issue and checked on it unprompted every time I came in for other things during the following months
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May 2023 by Jesse Skouby
Worst Loan experience . We were not informed properly , information was entered incorrectly, was charged with all sort of interest and fees. We did a loan through them and was not told once about it being a variable rate loan , closed it with lighting speed signatures without disclosing it in person as well and was given the loan. What we were going to use the money on fell through THREE months later so I went to give them back the money that was borrowed, to find out I owe them an additional $1700 just to close the loan after I made payments and giving the full amount back. I have reached out multiple time to customer service and was ASSURED that someone would get back with me because this wasn’t right and NO ONE has called . This was the WORST CUSTOMER SERVICE I’ve ever experienced, not to mention that you feel like you were just robbed by them . We lost over $2200 in three months and didn’t even use the loan.
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March 2023 by Jordan Miller
I’ve banked with Case due to them servicing my auto loan for the last five years. I’ll admit, customer service isn’t always that great over the phone, but everyone is welcoming and helpful in person. I really appreciate Ron and Audrey helping me request my car’s title from Florida yesterday. I was worried the process would wind up being a nightmare, but they made sure to do everything possible to help me. Thank you so much!
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December 2022 by Ashley Schaefer
Truly had such a horrible experience start to finish. My father had an auto loan here and unfortunately passed away. They were so unhelpful, incredibly difficult to reach (never answering their phone or calling back), turned off online access to his account so my mom could no longer make payments but of course they wouldn't give us another option to pay. I called so many times and eventually had to drive to a branch (I live 2 hours away!) to talk to someone. I even emailed the president (an option on their website) and never heard back. Save yourself the trouble, go somewhere else!
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October 2022 by Mary Avery
Been a member since the eighties. Can't imagine going any where else.
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July 2022 by Alex Rozell
Alex was very helpful with assisting me in my banking needs
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June 2022 by Milton Steinberg
Those guys rock and so does Linda. She called me back to open an account easily. Wonderful, kind, and went beyond the call of duty
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March 2022 by ebeeze824
This credit union is a joke. I've been banking with them over 20yrs. I have never qualified for any of their programs for cars, mortgage, cards or anything one would get for being a long-term customer. I have fairly good credit history and make a nice salary. At this point I'm starting to believe that I'm not their target audience for other reasons because I look good financially.
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March 2022 by Tammy K.
I needed assistance and used the Case Credit Union chat feature on the mobile website. Cameron was able to assist with my questions very efficiently. Great customer service and truly a pleasure to work with Cameron today.
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December 2021 by Aleisha Adams
Cameron was an amazing help and so extremely friendly. He helped me understand problems with my account and helped get them solved as quickly and efficiently as possible.
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December 2021 by Allen Jackson
Awesome ?? Seriously considering membership
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December 2021 by Jim Person
Excellent help was given.
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October 2021 by Charles Stone
In line for an hour. One teller. They are asking Invasive questions that are none of their business. Shopping around now.
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August 2021 by Lauren Woods
Elizabeth is amazing! She always remembers my name and goes above and beyond to help me! It’s always a pleasure to work with her! :)
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August 2021 by Jack Bowder
Case credit union always helps me with my financial goals they've offered me lower interest rates than any other bank.
