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August 2024 by J Mac
Why can’t you open when customers actually need services? 9am, everyone is at work or doing something else. Lots of people in office and no one to assist.
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August 2024 by Nadia smith
I am very pleased with the service and professionalism of Caedmon. He helped me create my account and my cousins as well. I highly recommend him for anyone willing to open an account. Very great customer service.
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May 2024 by Chad C
If you’re going to show complete and utter disdain and disrespect to your members who actually have jobs by closing at 5 pm, then you get a 1 star review. Lazy bums.
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May 2024 by Robert Fultz
Polite, kind, and helpful customer service. Bri and Alexandra helped me with my card and couldn't have been more kind and professional.
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February 2024 by Lynn Osborne
Great experience!!!
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December 2023 by Corinne
Banker Denise K. went above and beyond to help us with our business account. Thank you Denise for your professionalism, kindness, willingness to help and excellent customer service. You have a loyal, happy customer in us! We look forward to doing business with you again. Branch manager, please note how awesome Denise is and know she is an asset to your branch. 5 stars!!!
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May 2023 by Edward Shaffer
As an investment advisor and real estate broker for more than 40 years, I Should tell you to find ANY other bank. Very poor website and very poor communications. I was hung up when trying to phone the bank.
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February 2023 by Great Lakes Narwhal Michelle Erskine
Easy to get in and out
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September 2022 by Rebecca Brown
I had a debit card expire and was not aware. I called the 1-800 # because it was after hours. The representative there could not help me at all. She sent my card to my address , not the PO box, she assured me that she would. Found that out when I got to the branch today. The branch Fed Ex my card and canceled the one from the 800 #.The representative at the branch fixed everything in 5 min. I am very appreciative!
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August 2022 by Douglas K.
Deposited a check from my mothers estate attorney. They sent me a letter saying they were placing a 7 day hold on the deposit. Their reason, "Confidential information that the check may not be paid". Which is their way of getting around funding availability laws 1 to 2 days after deposit. 9 DAYS is how long it will take. They never informed me of their probable cause for the hold. A violation of Reg CC laws if I'm not mistaken. They exchange digital pictures of checks these days, there's no way it should take 9 flipping days. Meanwhile my brothers bank has already cashed his similar check. Zero history of the account being overdrawn. Unacceptable. As soon as it clears I'm closing the account.
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September 2021 by Askr Mer'
This bank and the all of there other branches are pathetic. All of the employees & departments do whatever they please & they don’t communicate with one another. The dispute department lets you dispute whatever you feel you need to. But the Cooporate office has a problem with the amounts in disputes, apparently. But no one from either department has a solid foundation on policy and regulations to inform customers with. They make it your fault accusing you of “being a risk to the bank” if I couldn’t dispute a certain charge why did they let me do it in the first place!? Bringing me to say all of 5/3 institutions are disorganized, they don’t communicate properly and at this point they seem to be broke! And the banker at this location acts as though she’s a sales person pressuring you to get other accounts and loans etc.
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May 2021 by Alyssa Carone
Slow service but polite staff
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November 2020 by Robert Bylski
Since December, I have been the victim of identity theft which includes my social security number and my credit cards at multiple banks. With the help of my banker Mackenzie, she has helped me consolidate my debt, added identity/fraud protection to my accounts and made me feel so much more secure. The anxiety has been overwhelming, not knowing if this is going to continue in the future however, it is good to know someone is willing to help in anyway they can. Mackenzie has always returned my calls within 24 hours, always has helpful tips and suggestions, and also checks in from time to time. Honestly, if she hadn't recommended the 360 Access card most recently, while I was waiting for my new card to arrive in the mail, I would have ran out of gas on my way back to town one night. Because of the security and alerts 5/3 offers, I will continue to bank with them even if it happens again. Thank you 5/3 and Mackenzie for all your help.
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February 2020 by sasha
Rude tellers
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September 2019 by William Wooten
Incredible service! A banker called me to check if my Zelle payment reached it's destination. Mackenzie, you are the best!!!!!!!!
