Kroger is a one-stop shop offering thousands of quality food and household products, from fresh produce and meats to dairy, home goods, and pharmaceutical needs. Customer experiences at the store vary. Many report exceptional and helpful service from employees, who are described as nice, quick, knowledgeable, polite, thoughtful, and amazing, especially at pickup, fast checkout, and self-checkout stations. The outside of the store can look nice and clean. However, some aspects are consistently frustrating. Customers often find they must get a cart from the parking lot, as carts inside are frequently unavailable. The bottle return area often has only one or two machines functioning out of several. There is also significant disappointment with recent changes to sales and couponing, with customers feeling there are too few digital coupons and chances to earn fuel points, making it harder to save money. Some technical issues can occur during checkout, though employees are quick to help resolve them. While many have great trips and plan to return, others express extreme disappointment, feeling the store is becoming less worth shopping at due to these policy changes.
