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January 2024 by Molly T.
After 18 years of banking with MSUFCU, I've finally had enough and I can't wait to close my account! I have several automatic deposits and withdrawals scheduled monthly for the account, but as soon as i get a chance to move everything over to my new bank, I will be happily closing my account. I cannot think of a single reason to use this bank instead of one of the big national banks. The cost to send an international wire transfer is $50. Chase is $5. You can't complete the wire transfer online, even if it is to an account which you have previously transferred money to. You cant even save the account details. You have to compose a message in their internal messaging system writing all of the banking details in the body of the e-mail ad then follow up via telephone to make sure that it goes through the next business day. Chase has you add the recipient's details for future use and allows you to complete the transfer online in about 3 minutes. And as an extra bonus, MSUFCU doesn't even use the real time currency conversion rate used by literally every bank in the world. They skim a small, but noticeable amount for themselves as a hidden fee. The person I spoke to on the phone tried to downplay this as "we don't use the google rate we use this other source". There is no google rate. google allows you to check the rate reported by every financial institution and news source in the world, and their rate is just the actual rate + a fee. The person i spoke to even admitted that it was in fact a fee when i pressed the issue. Add that to the fact that they refuse to integrate properly with Zelle and so as a member you have a $500 per week limit to transfer with Zelle compared to $2500+ at other banks and no tangible benefits that are not available from other banks, there is literally no reason to give MSUFCU your business. I'd advise anyone banking with them to scrutinize any fees they have in place for any type of transactions. It stands to reason that if they are gouging on international wire transfers this brazenly, they are probably doing the same thing for other services.
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January 2024 by Shannon K.
My father passed away on December 20th your credit union came and picked his vehicle up on January 6th when it wasn't due to be turned back in until January 10th at the dealership. Your credit union decided that I could not have any of my belongings out of that vehicle or any of my father's belongings out of that vehicle. In that vehicle was my TSA airport badge. Therefore because you did not give me my TSA airport badge I will be taking your credit union to civil court. I will be suing you for my TSA badge. I would not recommend this credit Union to anyone the way that I was treated after my father passed away was unbelievable. I found everyone that worked at this credit Union to be nothing but mean and uncaring.
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December 2023 by Emily Butler
I normally love this bank but I'm leaving a 1 star review so they see this complaint and fix it. Your wait times with your new teller system inside are absolutely horrible. I have to essentially plan my entire day around making a transaction at the bank. I've been here almost half an hour now just waiting to make a withdrawal. Like this is horrible. And it's ALWAYS like this whether there'd 5 people ahead of me or 15. You need to fix this system. Either that or increase your atm withdrawal limits so I don't need to come inside because I'm not doing this anymore.
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October 2023 by Ryan C.
Poor policy in regards to fraud. Poor customer service. Would not recommend to anyone.
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October 2023 by Julie J.
Terrible phone wait for customer service. Drive thru and in person are great. I expect a more prompt response as a long time member.
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September 2023 by Michael
This will be my first one-star review on the entirety of Google. I have had an account with them since I was born, and my family has had accounts with them for decades. I finished earning my engineering degree recently and have been job hunting. Needless to say, things have been tight financially and I was getting help.I had some overdraft fees pile up and took care of them, or so I thought. The transaction conducted failed and the money ended up being sent back to the other party with no notification being given to myself or the other party. So, this led to issues and them closing the account and terminating my membership.They did not work with me at all despite the transaction history showing the issue was ready to be solved. Over a few days I spent 5-6 hours on the phone between being stuck on hold, transfers, and so on. I was forced to reapply for membership and to pay a $5 activation fee for an account I already had with them. I could not pay it online or over the phone, I live out of state from their branches so I am stuck having to mail them a $5 bill. Insane that their system is this archaic.On top of it my account is now restricted, meaning I can no longer do member to member transactions or e-deposits and I'm stuck with an additional monthly fee just to keep this useless account open. So, when I do gain employment they are forcing me to reapply AGAIN and pay the activation fee yet again.Simply unbelievable and unacceptable treatment of a long time customer. I will be transferring all my accounts to another institution the moment I am able to. MSUFCU, you have no one to blame but yourselves and your inability to understand the circumstances of your customers for the recent growing dissatisfaction against you. Strict adherence to policy makes and unwilling nature to help your customers makes you appear as the soulless, faceless greedy entity you are.
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September 2023 by Elizabeth F.
Customer service is very slow! their new system for drive up service and service within a branch is horrible. I dread going there knowing I have to deal with this. very unhappy with the service.
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July 2023 by Bran Zilla
The new teller concept could be cool if it didn't regularly come with a extended wait time. 30+ minutes on a wednesday at 330.
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June 2023 by Tasha Spagnuolo
It use to be a great fast bank to go to since they opened new building there slow and very rude! ( Coolidge rd)
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June 2023 by William O.
Activating a credit card should not be this difficult. Hold time was 21 minutes to talk to a live person! (I had been trying to activate since last Friday.). It was actually so long, that I drove all the way from campus to the Coolidge branch before FINALLY somebody answered the phone. Then, your agent had a bunch of crazy questions that I've never been asked before to activate a card. (Plus, the automated system is a complete mess. All it does it transfer you around to endless bots / hold times.) I asked for a return call. Nobody can call me back. Just an abysmal customer service experience. Cmon MSUfCU...the one thing I loved about was that you could call and talk to a live person. Now, (if you want to speak to somebody), you have to drive across town to the branch.
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June 2023 by Kennedy King
Refusing to allow cash withdrawals from your account in the drive through however the lobby line is an hour long. Multiple employees just strolling along and chatting it up at 5:12 with 6 people waiting in line. What an absolute joke of an establishment. I’ll be closing my accounts and heading to case CU!
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June 2023 by John Tanner
Takes forever to withdraw or bank here. Don’t waste your money or time
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May 2023 by Angela F.
The credit union used to be excellent -- I have been a member since I graduated from Michigan State University in 1987. The quality of service has gone downhill, particularly in the last few years. Remote workers are not working -- literally and figuratively speaking. I have spent a week trying to resolve a dispute on my visa credit card. Repeatedly get a canned message saying the same thing -- they do not read my messages and do not even try to help. Secondly, when I called the call center, I was put on hold for long periods of time (nearly 60 minutes) and was disconnected (not sure if it was intentional or not. I have heard babies crying in the background, people eating -- not very professional. I asked to speak to a supervisor because the people who I have been trying to help me were not helping me -- I was told I needed to talk to a representative first -- WHY???? Let me speak to the supervisor. Maybe it is time that your workers come back to the office so that they can be supervised and actually help the patrons.
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May 2023 by Mason H.
Funny how I can qualify for my $385k mortgage, and two car loans but can't qualify for a checking account at MSUFCU. These people are a bunch of jokers. Definitely wouldn't recommend.
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May 2023 by Paul Jasinski
They charge you $5 a month for getting a paper statement, basically a going green program to save paper and yet they spam you with random letters and ad mail each month. I get about 5-10 a month.
