Riverside Ford in Escanaba, Michigan, is a dealership committed to exceptional customer service and creating lifelong connections with drivers in the local community. The team at Riverside Ford goes above and beyond to meet the automotive needs of their customers, whether it's through their inventory, service, or financing options. Customers consistently praise the friendly, knowledgeable, and helpful staff at Riverside Ford. The sales team, led by Dave and Courtney, work diligently to ensure a hassle-free and efficient car-buying experience. Kip, the General Manager, also plays a key role in providing excellent customer service. The service department at Riverside Ford, with technicians like Travis and John, is known for their ability to quickly address customer concerns, even when other local shops are too busy. Customers appreciate the straightforward and trustworthy approach of the service team, who prioritize the safety and well-being of their vehicles. Riverside Ford has earned a reputation for being a reliable and trustworthy dealership, with customers expressing their gratitude for the positive experience they've had, both in sales and service. Many customers have stated that they will continue to make Riverside Ford their go-to dealership for all their automotive needs in the future.
I ordered a bed liner from Ford accessories with dealer installation included. The install ended up being more difficult than it should have been due to Ford’s design, but the service department did a great job and got it installed. I was very happy with their service and how they handled it.
March 2025
Absolutely wonderful folks. We pulled in to the service department, desperate for a charge, but the Blink wasn't working. Deanna went above and beyond the call of duty to get it back on line for us, and everyone was so hospitable as we waited. If I lived in Escanaba, I would definitely patronize Riverside!
October 2024
Best experience ever!! I had Deanna, Dominic and Bob they were awesome! Bob, took the time to make sure I was completely comfortable through every step of the process. I love my new ride and know that they are there for any help or questions I have!! Thank you team Riverside!!!