Nationwide Ignition Interlock

Auto Repair
Hours: Nationwide Ignition Interlock provides services for a required process, with many noting the staff made a bad experience easier to deal with during a stressful time. The technicians, especially at the Farmington Hills location, are consistently described as amazing, very friendly, personable, knowledgeable, professional, courteous, and top notch. They go above and beyond, move quickly, are accommodating, and get customers in and out within 10 to 30 minutes. The general staff for scheduling, billing, and technical support is often very helpful, on top of things, and quick to provide information. However, there are notable criticisms of some phone customer service experiences. A few customers reported being treated poorly, citing instances of lengthy hold times, being transferred incorrectly, and encountering rude staff who were nasty, cut them off, and were unaccommodating with concerns about missed appointment notifications. While reminders are sent via email, text, and the device itself, failures in the text and blower alerts have occurred, leading to charges. The phone experience can feel inconsistent, where one must hope the right person answers. Overall, from installation to removal, many find Nationwide to be the best option, with amazing people who really care, turning them into a silver lining in the process. The locations are convenient and the efficient, friendly technicians lead to high recommendations, despite the occasional negative phone interaction.

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1. Farmington Hills, Michigan