Chase Bank receives generally positive reviews for its helpful and friendly staff. Customers appreciate employees like Leanne, who are professional, patient, and able to explain things simply, especially when assisting family members. Other staff members, such as Rolando Tinnin and Mandy, are praised for their efficiency, kindness, and willingness to help customers set up accounts or make changes, often making the experience smooth and pleasant. Many customers value the convenience of the location being open on weekends, allowing appointments and quick service. However, some concerns are raised about inattentive or rude behavior from certain bank representatives over the phone, which can negatively impact the overall experience. Overall, Chase Bank is seen as a helpful and welcoming place for banking needs, with staff who go out of their way to assist customers.
Always a pleasure to go to the Fenton Chase. Robert is great and Mandy too. Always kind and remember your name.
November 2023
I opened a new account with Chase Bank today and was very pleased/surprised at how helpful Rolando Tinnin was in helping me get set up. I'm looking forward to banking with Chase based on this positive experience. Thanks again Rolando for all the help.
December 2022
never had a bad experience inside the bank.But a "bank relationship" person has been calling me and was very rude on the phone, talking over me and correcting me about "what days he called". I don't need that and if it continues I'll just go somewhere else with our money.
