Best Buy is a local electronics store that has been frequented by customers for years. While it typically offers a variety of products, including good open-box deals, some recent experiences have raised concerns. Customers have noted a decline in assistance, particularly in the gaming PC parts department, with reports of employees being hard to find and lacking engagement. One customer highlighted a positive experience with a knowledgeable employee, but others commented on the overall appearance and demeanor of the staff. Additionally, some shoppers expressed disappointment over the reduced selection of movies and long wait times for warranty inquiries. Despite these mixed reviews, some customers appreciate the caring attitude of the team during their purchases and the efficient service when picking up larger items. Overall, Best Buy continues to be a staple for electronics, though there are areas for improvement in customer service and product availability.
Awesome customer service! Jay Seay was very nice and helpful, made the experience a joy!
February 2026
Ashton was amazing. He stayed and helped me the whole time I was there (over an hour) trying to make decisions. Gave me great options and helped me so much. He also helped multiple other customers along the way. Nice to see high quality customer service!
March 2025
My local Best Buy. Have been going for years. Almost always have what I need, but they’ve been really slacking in the gaming pc parts department.
