Hart Medical Equipment is known for its dedicated staff who provide helpful guidance and support to customers. Many reviews highlight the exceptional service from employees like Stephanie and Artuther, who are praised for their patience, knowledge, and thorough explanations regarding medical equipment, such as CPAP machines and diabetic supplies. Customers appreciate the time taken to ensure they feel prepared and informed about their orders. However, there are notable concerns regarding the phone service, with multiple customers expressing frustration over long wait times and difficulties in reaching a representative. Some reported unhelpful interactions with certain staff members when attempting to address their issues. While management is reportedly aware of these concerns and plans to improve the phone system, the experience remains a significant point of contention for some customers. Despite these issues, many express gratitude for the in-person assistance they receive, emphasizing the knowledgeable and kind nature of the staff. Overall, Hart Medical Equipment has a reputation for caring service, but it faces challenges with its communication systems.
Customer service has been impeccable. The process of getting a medical device has been transparent and seamless. Specialists are kind and caring and that makes all the difference!
March 2026
Very personal and very helpful in answering all questions and always letting you know to call if more questions come up. Art I believe is his name who helped me getting started with the machine was incredible to have a conversation with. Very helpful all around.
March 2026
Good Equipment and super service folks. I am pleased-
