Hart Medical Equipment is known for its dedicated staff who provide helpful guidance and support to customers. Many reviews highlight the exceptional service from employees like Stephanie and Artuther, who are praised for their patience, knowledge, and thorough explanations regarding medical equipment, such as CPAP machines and diabetic supplies. Customers appreciate the time taken to ensure they feel prepared and informed about their orders.
However, there are notable concerns regarding the phone service, with multiple customers expressing frustration over long wait times and difficulties in reaching a representative. Some reported unhelpful interactions with certain staff members when attempting to address their issues. While management is reportedly aware of these concerns and plans to improve the phone system, the experience remains a significant point of contention for some customers. Despite these issues, many express gratitude for the in-person assistance they receive, emphasizing the knowledgeable and kind nature of the staff. Overall, Hart Medical Equipment has a reputation for caring service, but it faces challenges with its communication systems.
The representative/driver was friendly and efficient. He was prompt and explained how to use the equipment. Thank you for your help and services
August 2026
Terry took great care in explaining my machine and its use. I felt confident with the equipment and explanation given. It takes a lot of trust to age gracefully and Terry certainly understood this when providing instruction for my new medical device.
August 2026
Hart Medical has been nothing but great can’t do enough for you! You don’t find that too much. They are very helpful and knowledgeable I’m glad we have them working for us. I will refer them too others.
