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November 2024 by Tiffany Jacob
Bank is supposed to open at 9 am. I'm sitting waiting in the drive thru just for the employee to be in the window on her phone not paying attention to the cars pulling up. This is ridiculous.
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November 2024 by Nyla
This older black lady was kind of rude… (I’m black myself). She wasn’t even trying to let me speak and kept cutting me off in a nasty manner. I don’t have a problem with the bank itself but she need to learn how to talk to people…
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October 2024 by Jacleen Kisser
It’s now been two separate occasions that when I called regarding a total loss check from my insurance to see if they have gotten that who ever answers the phone is extremely rude. Not only are they short but they don’t let you explain what’s going on then gets an attitude like you’re inconveniencing them. All I wanted to know was if my check was there so I could plan accordingly! Then to be told it has to go to cooperate office when no one had said anything about that when I called durning the week! It’s very unprofessional and I don’t appreciate how I was being talked to when I’m just trying to find answers and be on top of this situation
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April 2024 by Paula Bigelow
The ATM behind the Security credit union in Flushing on Main Street, has been shorting people on their withdrawals. I went there last Friday (4-12-24) and it shorted me most of my withdrawal. I bank at a different CU and I alerted them right away. I was told that my CU had to send a complaint to Security CU and that would prompt them to balance that ATM. Also was told that we had to give Security 5 days to do the balance. So it's been 5 business days and no money has been returned to me. I thought because it has happened to so many people in Flushing that maybe they would try to fast track the refunds, but when I called Security and spoke to customer service, she told me that they take care of THIER members...and then had nothing to say to help me. I really need the money that was earmarked for bills last week. No one can even tell me if the machine has been balanced yet, or give me an approximate date when my money will be returned. Moral of the story.....only use YOUR ATM to do your business because it's really hard to get your money back and the CU doesn't care!!
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April 2024 by Randy Collins
Been with this bank for years...they will surprise you with costs out of nowhere, but they are better than CHASE and Huntington...both of those banks will Rob you..PERIOD they will take your money ?. Security is okay ??
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January 2024 by AshleyMarie
I hate this bank it’s always something and you can’t get ahold of them on weekends not even a corporate number so you’re without money until they open
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July 2023 by Alisha Berger
Love it here.. never a long wait. Always helpful
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February 2023 by Troy Stevens
Security CU double charged me for a fee, charged my security savings account AND my dort federal account, when I went into a branch, the manager was extremely rude right away, refusing to listen to my wife, putting his hand in her face and refusing to even listen to what I was explaining to his employees. Refused to look at my evidence where it clearly shows and proves I was double charged from security cu. Had to call the police on the branch manager because he was refusing to listen to me about MY money that they took twice, being rude to my wife and refusing me service when I have a loan thru them which I am now late on because of all of this. DO NOT DO BUSINESS WITH SECURITY CU.
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February 2023 by Savannah Angus
They are so disorganized and I have never had to call a bank so many times just to keep my money available. Constant flagging of my accounts and cards anytime I try to use my card, and no one seems to be able to fix the issue. In addition to that, it took FOUR YEARS for them to change my name. Waste of my time.
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December 2022 by susan floyd
Security Credit Union have been in my family since 1997, And I still continue to do all of my banking ? there even now. Thank you Security Credit Union !!
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August 2022 by Sandra Patton
Wonderful place to do banking with. Love the staff.
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January 2022 by triflind
They will rip you off! Pay attention to your balance and the overdraft fees. This is how they stay in business. Once they can take advantage they will continue to do it. I advise just get out now and utilize one of their competitors.
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August 2021 by C H
Where do I start when you talk about false advertising and misleading the public. There is nothing secure about this bank. They received funds by the mistake of another bank and decided it is in their best interest to keep them. (Security Credit Union) "Yes we know we shouldn't have received the funds. No we will not give back the funds". The only thing they are keeping secure are their funds which are lining their pockets. Banks like this are the first to take your car/home/wages but smile when they want you to give them your hard earned money to hold. If you are looking for a trustworthy bank. You need to look elsewhere. There are plenty of options and better customer service that doesn't operate at the level of mediocracy.
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May 2021 by Chuck Coon
If you want your card blocked/changed every other month for 'fraudulent' charges, when the purchases are from locations you have purchased from before. If you want to wait in line behind 20 people and see only ONE teller working. Then this is the bank for you! I would not recommend this bank to ANYONE!!! You get their 'bank card' and you go to use it....it may work, it may not (cuz it's blocked).
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April 2021 by Jesse Pinkman
I am disabled it is hard for me to comprehend things at times, but after reading some of these reviews I realized I have truly made an error in choosing this financial institution with my money. I have received a garnishment order which I understand they have a job to do. The only problem is they decided to garnish my disability check (NOT LEGAL) my only income and freeze my account (for over a month and a half) I brought this to the attention of branch manager Alejandro he refused to speak to me the first day. I asked to speak to their legal department to explain what they have done was an error. I received a phone number and found out they don't have a legal department. I returned the next day and finally got to sit down and explain to him that the funds they have seized were from Social Security disability. He (Alejandro)said how am I supposed to know where that comes from. I had them pull up a copy of the check that was deposited it clearly states on the check what the check is for after I pointed out the memo line on the check he pulled out his highlighter and then highlighted it and said I know where it's from then he SNICKERED and said "well there's kind of a gray area there". From my experience people who use words like "gray area" are usually crooks or really good at working the system. While working the system is a good thing for the credit union. Unfortunately it hurts the membership to add insult to injury they even have a $75 garnishment fee. I've worked and lived in Flint all of my life so I've had my share of run-ins with "gray area" type of people. During my sit down with Alejandro another member of the credit union barged into the office and hallway and was screaming about being done wrong and how he was going to get his lawyer. I should have took that as a que of what type of people work here. If you care about YOUR MONEY DO NOT TRUST these people with it.
