Mike Young Buick GMC is a dealership where staff seem to genuinely care about customers. They are praised for getting customers in at short notice and providing loaners so work is not missed. They also fix issues that a different dealership may have caused. Purchasing cars here has been a pleasant experience. The staff is amazing to work with, and they highly recommend this dealership. When customers have issues with brakes and rotors, or major leaks, the service department assures them they will be taken care of. They have been known to find a much lower price than originally given, by noticing one leak was causing the appearance of another. For vehicle purchases, one associate is highly recommended for taking care of customers. The buying process is described as quick and painless. Even when paperwork gets mixed up, the team makes sure to fix it. They offer to help with anything needed with the car after the sale. When problems arise with a vehicle, such as brake issues, ABS on disc brakes, climate control malfunctions, or hesitant starts, the team works to diagnose and fix them. They have picked up cars while customers were at work and have spent time checking fuses and addressing concerns. In one instance, a battery was found to be the problem, and the car was fixed before the end of the day. The dealership is also commended for keeping customers up-to-date on repairs and providing great loaners. Even when repairs are not cheap, customers are glad they took their car to Mike Young Buick GMC, as they know exactly what to do and the car runs great afterward. The environment and experience are described as amazing, comfortable, and relaxing, making this a go-to dealership for purchasing vehicles, new or pre-owned. They are known for making things right and treating people right, leaving customers feeling happy and not left behind.
Thank u guys so much for getting me in at a very short notice and getting me a loaner as well so I could proceed and make it 2 work with out missing a day And also thank u guys for fixing a screw up on the vehicle that a different dealership did I really appreciate it
September 2024
Have bought two cars at this dealership and has been a pleasant experience both times. Aaron was amazing to work with! Highly recommend!
August 2024
Cowboy Troy is totally awesome. Thank you again for getting me in my caddy
