Compass Credit Union serves 13 West Michigan counties from offices in Sparta and Fremont. Reviews describe very happy customers at both locations. The tellers and employees are consistently wonderful, helpful, pleasant, respectful, and professional. They provide cheerful smiles and happy greetings that make the day brighter. Staff are noted as a joy to chat with, super nice, personable, calm, and knowledgeable. Their kindness, patience, and care in watching out for members' best interests give customers peace of mind. Members report being pleased with the service for many years, noting improvements like a much better drive-up window.
Liz and Becca helped me fix my mortgage and escrow accounts. They are always very kind and respectful
August 2024
I use compass, because nfcu does not have local branches anywhere except near bases. I've never had problems. There's never a charge and it's usually nobody in front of me or maybe one person really quick and fast.
August 2024
I really like this credit union. Ladies are always a joy to chat with. The few gentlemen that I have met are super nice as well.
