Gerber Federal Credit Union is highly regarded for its exceptional customer service and competitive interest rates. Many customers have had positive experiences, noting the efficiency of loan processing, with some securing favorable rates for auto loans and personal loans. Jeanne from the Fremont branch has been specifically praised for making the vehicle financing process enjoyable and straightforward, providing personalized assistance that led to significant interest rate reductions. Long-term clients appreciate the friendly, fast, and caring service they receive, with many stating they have been banking with Gerber for over 20 years without issues. Both the Fremont and Newaygo locations have been recognized for their professionalism and attentiveness, particularly by staff members like Katrina, who are commended for going above and beyond to meet customer needs. Despite some concerns about becoming more corporate, the overall sentiment remains positive, with many recommending Gerber Federal Credit Union for its dedication to service and customer care.
Friendly staff, secure systems, lot of account options
January 2025
Great people and great interest rates. I’ve had all three of my loans through Gerber (2 auto, 1 personal) and they’ve all been quickly processed with very good interest rates.
I’d recommend using them 10/10
May 2023
Nice place. Been doing business here for almost 30 years. Unfortunately it's becoming much more corporate to deal with.
