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“We’re from out of the area. Even though she didn’t have the part in stock, she gave me some cross reference numbers to use elsewhere. Highly recommend this store for good ol’fashioned customer service!!”
“I just got my car back after being repaired. I had someone hit me back in August and they've been backed up until November. I got my car back a little bit later than expected. But they not only fixed my car, recalibrated it, and made sure everything was completely good before giving it back to me. THEY FULLY CLEANED MY CAR. Happy late birthday gift to me. It was such an unexpected blessing. Ive got two kids, pregnant with the 3rd and I already work 3 jobs. I dont have time to clean my car. I CRIED when I got it back fully cleaned smelling good. It may have not been a huge deal for you guys to do it on your end, but it was a huge deal to me. THANK YOU”
“We are thankful for the gentlemen who run the Gaylord location. They have been fantastic to work with, very knowledgeable and always make it right. We have worked with them over 5 years now and are grateful for their service!
Fick and Sons Diesel Garage”
7:30AM - 6PM
602 S Otsego Ave, Gaylord
Auto Parts
“I've lived here all my life and to be honest, I've gotten sucked into the box stores. This winter I've started using Wilber's again. I had forgotten what a REAL parts store is like. Tell the dude what you need or what your fixing and they provide parts and solutions. Cross referencing oil filters for heavy equipment (the international dealer sent me away), suggesting tools for problem jobs, getting you wiper blades with basic information, not 20 questions, helping you carry the stuff you bought out to your truck. It's dirty and old and smells like a garage. The people behind the counter look like they fix their own cars. And I wouldn't change a thing! Good job!”
“While heading up to the U.P., I stopped at the AutoZone just to double-check a few things on my van during the trip. I’m glad I did.
The staff was friendly, helpful, and took the time to make sure I had what I needed. No pressure, no attitude — just solid customer service and people who knew their stuff.
Being in the auto industry myself, I appreciate good parts counter service when I see it. The team in Gaylord did a great job. Thank you.”
“Great store and staff and super friendly especially the new guys I really appreciate them and their hard work they tend to go above and beyond and are able to locate the most difficult to find parts but truly unbelievable staff that I would not know what to do without”
“These guys are the best, I had a u joint go out on my truck on the way north and they replaced it in a matter of minutes and got me back on the road. Thank you valley truck parts!”
“They are great ! Guy in parts , Mike is very helpful and knowledgeable ! Jamie in service is wonderful ! I buy Used VX85 . for my 2005 F350 . They put plow on ,and fix my problems . The I got A VXF 85 for my 2009 F350 , they put plow on truck and fixed my wiring issues ! They are the Best !”
“I recently purchased a 2022 F250 from Serra Ford. Since i was traveling over 3 hours away. Gabrielle was kind enough to video the truck, test drive, and make sure the vehicle was to my satisfaction. He was kind enough to hold the vehicle and do most of the paperwork over the phone.
When I arrived the truck was spotless and everything he relayed to me was correct. within an hour, my test drive and paperwork was completed. Gabrielle answered all my questions and went over the truck thoroughly. He assisted with Ford Pass and made sure it was working properly.
The truck was blue certified so I was at ease about the truck being in great mechanical condition.
I had a great experience with Serra Ford and especially Gabrielle the salesman.
Pleasure doing business with this outstanding and honest company.
Thank you,
Marty”
8AM - 5PM
1795 M-32, Gaylord
Auto Parts
“The owners, a great guy super knowledgeable went above and beyond to help me with my issues, the customer service was fantastic. There products are great and there shop is a pretty cool place to check out. I will use these guys for all my Roxor needs And wouldn’t hesitate to refer them to anybody thanks again diesel freak !!!”
Open 24 hours
594 Alpine Rd, Gaylord
Auto Parts
“12/2/24
*I have delivered here a couple of times. Definitely, they're pretty quick unloading. 1hr 20min or less.
*Amazing people who appreciate drivers' time.
*restrooms available for drivers.
*Plenty space to back into the dock.
*As soon as you take alpine rd, go all the way to dead end make a left receiving sencond entrance on the left.
* 24 hours open
*overnight parking. I'm not sure, but there is plenty of space as long as we don't block the entrance or road way.”
7:30AM - 9PM
111 N Ohio Ave, Gaylord
Auto Parts
“7/15/25 3:30 pm.
Counter employee took VERY good care of me with a replacement H7 battery for my BMW. Went above and beyond!
Thank You”
7:30AM - 9PM
1367 W Main St, Gaylord
Auto Parts
“O’Reilly for the win. Thanks to the young lad for the help in resetting our Nissan rogue limp mode! We got us back on the road in no time and were heading north and not back home!”
“Kudos to Jerry and the service techs at the Gaylord WalMart Auto Center!!!
They got me right in to re-balance and re-install my tires that had been rotated and balanced the day before at a Wal Mart Auto Center in Mid Michigan due to a serious vibration we experienced once we hit the road to go up north Friday morning.”
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“Service was great. Friendly and informative. Truck looked great when I picked it up. 1st time customer. I lost a truck due to a rotted frame. Truck was not that old. Did research and Krown seemed like best choice for me. Will continue to have this truck protected. Glad you are here. Thank you.”