-
October 2023 by Christian Wolak
Excellent service. Vehicle inspected and aligned do to an accident. Advised all was well and no damaged suspension parts. Job completed and vehicle heading for body work. Thanx again for prompt and excellent service. ?Service: Steering & suspension repair
-
October 2023 by Ken Williams
Got my car in & fixed very quickly. They were very reasonable and professional through the entire process.
-
September 2023 by Noah Campbell
I've gone to Autolab twice in the past few months for my 2012 VW Passat. The first time was to get some suspension work done, second was for the exhaust. They are honest with their inspections and have fair pricing. I have never felt pressured into getting any additional/unnecessary work done on the car. Both jobs were finished in the same day. I highly recommend Autolab and will continue coming back in the future as needed!Services: Exhaust
-
September 2023 by Chad Landefeld
They were polite and quick. Just forgot to top fluids. If you want that done you might want to remind them.Service: Oil change
-
September 2023 by Kathi Hughes
I recently brought my vehicle in your facility because they suggested that I may need a brake job after hearing squeaking in my brakes after an oil change. I brought my vehicle back a few months later for an inspection. I was shocked to hear nothing was wrong with my brakes!!! Thank you so much Auto Lab for being so honest!!! We have done so much business with them and been happy with their services. I highly recommend them!!!Services: Auto engine diagnostic
-
September 2023 by Ruth Tallman
Smooth experience from the tow drop-off to the pick up. Loss of radiator fluid was my problem. Communication was outstanding, they found the problem and did further checking looking for other weak hoses. I asked for radiator flush also.It was done earlier than anticipated. And very reasonably priced.Thank you guys!!!Service: Auto water leak repair
-
August 2023 by Laurean
The customer service here is A++. I am moving from MI to MO and started my trip. Pulled over into their lot and saw a flat tire!! These guys called everywhere looking for a tire for me! Finally found one and personally went to get it and bring it back to Mount it. I could have cried with relief!!! I suggest everyone come here for anything. Again the customer service experience was the best I’ve ever had anywhere and I’ve been around for a while..:
-
August 2023 by Michelle Peterson
On a girls trip, my friend’s car broke down. Could not have found a more helpful, compassionate service station. They even transported us to a hotel for the evening. Wish we could even give them more stars!Service: Transmission
-
August 2023 by Laurie R.
excellent service. they went online to find a service advisory on the problem I was having with multiple burnouts of headlights.
-
June 2023 by Big P.
Check engine light came. Had code read at Auto Zone. Cylander 1 misfiring. It's weird because Auto Lab just replaced it within the last year due to the same code. So they said bring it in. After about an hour and a half of troubleshooting. The dude said I had a bad fuel injector. $600 to replace it. So now I'm wondering if they ripped me off when they replaced Cylander 1 the first time. I said no thank you, and left. Stopped at Auto Zone and spent 5 bucks on some fuel injection cleaner. Wala, no check engine light.Auto Lab in Jenison will rip you off. Stay far away from this place. Of you want an honest shop. Go to Dykstra's in Allendale across from GVSU.
-
June 2023 by TR Funguy
As is always the case, I had an excellent experience with Auto Zone. In fact, this time they exceeded my expectations!I called them Tue. (Ron answered the phone), and I asked when I might schedule an exhaust system replacement for my F-150. Ron asked what was wrong with it. I explained that a portion of the exhaust had rusted out, the tail pipe fell to the ground while I drove on 96 with the very loud, distinctive, metallic scraping noise was easily heard as it drug on the pavement. I continued, the pipe had since been tied with part of a fishing stringer that kept the tailpipe up off the ground.Ron replied he could get me in tomorrow, Wed., then he asked if it was convenient for me to bring it in today so he could take a look to get a better idea of what is needed. (WHAAAAAAT? I thought) I couldn't believe it, no other general repair shop had ever offered such a service to me. (One sign that reminded me this Auto-Lab was not a typical repair shop)! I drove up there, Ron came out, crawled under the truck, and removed about 5 feet of exhaust that had rusted out (no charge!). I confirmed the appt. for the next day to drop it off. I informed him that I'd need a ride home if there was any way, and Ron replied that he could get me a ride home since I lived relatively close.Wed. morning I decided to use one of my AAA tows, to cancel Ron's offer for a ride home (thereby saving their time to do so) I had called Ron at 8:01 AM and informed him to watch for the tow truck. He mentioned that one of his guys had called out sick that day, so they may be running a bit behind. I replied they could keep the truck overnight if necessary. The truck was dropped off at around 9 AM, and I was amazed when I received a call from Ron at 12:25 PM and told me, "Your truck's ready." It came to mind that I had a slow leak in my driver side rear tire, so I asked if they had time to look at it, and Ron said without hesitation, "sure, we'll take a look." He called me back 1 minute later, reported a nail was found in the tire, and I gave verbal permission for them to patch it. Ron knew I had earlier arranged for a ride to pick the truck up, so he asked what time my ride was due, I replied around 3 PM, and he said that would be plenty of time.Outstanding customer service by staff with fast, honest, and efficient work; I'd recommend Auto-Lab to anybody in need of an auto repair!Services: Tires
-
June 2023 by Jody Jaglowski
The staff was professional, courteous, knowledgeable and helpful. They adjusted my tire pressure as well and offered to help with a bad tire pressure sensor if the warning light did not shut off within the next day.Service: Oil change
-
June 2023 by Mrs. Candace
Although the repair didn’t go as planned… I want to HIGHLIGHT how this company takes ownership of their mistakes. Big thanks to Ron for making the necessary corrections. This honesty is hard to come by now-a-days. So with that said…Give Auto Lab a try.
-
June 2023 by Jeannette Walters
The guys got me right in. Took care of the check engine light for me and got a good deal on my oil change. Thanks! I'll be back.Services: Auto engine diagnostic
-
June 2023 by Kado Riksen
had a major break down early morning. Ron, Scott and Alex helped me out diligently and I was able to hit the road same day.
