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November 2023 by Marie W.
Two times, I had my truck in there with pretty major issues, they were very honest, fair, and upfront about what needed to be done immediately versus what could wait. Their pricing is more than fair, they were speedy, and always very friendly.
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November 2023 by Daniel Ryktarsyk
Exceptional customer service. They have been great for as long as we have been taking our vehicles to them.
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October 2023 by Robert Leatherman
Took truck in for rear brake job (pads/rotors). Was told I needed new calipers(truck had only 50K miles). Took to another reputable auto repair tech. Revealed absolutely nothing wrong with calipers.
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October 2023 by Robert L.
Took my 2018 F150 in for rear brakes (rotor/pads). Told I need to replace calipers. Truck on;y has 50K miles. Took for 2nd opinion. Calipers are fine. Wouldn't trust these people.
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September 2023 by Ken Williams
Called to get a quote but the dude on the phone wanted to argue with me about weather it was real or not. Completely unprofessional
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August 2023 by Scott Goss
Scheduled an oil change for the next day. Dropped off my car in the morning and they had it done by lunch. I would recommend them.
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April 2023 by Sharon S.
My car was making a lot of banging noises so we thought I needed new shocks and struts that would have been around $1500 - which we were prepared to pay. It ended up being a tie rod which was around $350. They could have easily have told us that we needed the tie rod as well as shocks and struts but they didn't. They were honest, full of integrity and have earned our trust. We will tell our friends and be back for all of our cars as needed. Highly recommend.
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April 2023 by Rachael Dodge
Took my 2019 Escape here after being screwed over by another shop. They not only looked over the other shops work, but were honest about the fact that they could not repair my transmission and recommended me to a transmission shop in Allendale.Really appreciate the honesty after the not so great experience at the other shop. Only paid 1$150 for transmission fluid and diagnostics.Service: Auto engine diagnostic
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March 2023 by Aaron Ogg
I dont think you'll find a better mechanic in West Michigan. Scott was honest, to the point, told me what I needed and what I didn't, and got me out the door on time. Excellent service center.Services: Exhaust
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February 2023 by Allison Buys
Was trying to figure out why I had multiple lights on that my normal mechanic couldn’t figure out. Wanted to charge $500 for software update and a sensor that wouldn’t even fix the problem. They were very short and rude with me on the phone. My parents used them before and had good results which is why I tried them. Won’t be making that mistake again. Also charged me $100 for a diagnostic that autozone does for free.Service: Auto engine diagnostic
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February 2023 by Allison Pastoor
Was trying to figure out why I had multiple lights on that my normal mechanic couldn’t figure out. Wanted to charge $500 for software update and a sensor that wouldn’t even fix the problem. They were very short and rude with me on the phone. My parents used them before and had good results which is why I tried them. Won’t be making that mistake again. Also charged me $100 for a diagnostic that autozone does for free.Service: Auto engine diagnostic
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February 2023 by Scott Whittecar
This is Scott, the service manager at CARS Auto Repair. We have never been able to access our Google account to write responses to reviews, and honestly it has not been an issue until now, but with the most current review left by Allison Buys I felt compelled to respond. She came in with check engine, ABS, and traction control lights on. The only code in the system was for an EGR malfunction, which we correctly diagnosed as needing a new valve. We also noted that Jeep had a few ECM updates that were recommended, but she was told these were simply recommendations and would not do anything for the lights on the dash.....The EGR valve would have corrected that. She did not like the answers she was given, and decided to not have the vehicle fixed. She was charged accordingly for our time, and she left with no issues. I am truly surprised by her review, and I wish she would have expressed these concerns with me at the time. It is just a shame that someone can leave a poor review for getting a proper diagnosis, but just not wanting to pay the price to fix the vehicle. As the vast majority of our reviews show...We are very good at taking care of our customers.
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January 2023 by James Markus
CARS has been working on our family cars for many years. Great service and reasonable prices.
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September 2022 by steve bishop
Great Quality of services they provide. Scott and Denny have a great reliable team to get the job done right that you can depend on.
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July 2022 by Tara Ricket
This is the ONLY place in the area I will take my car! These guys are honest, affordable and kind. Highly recommend
