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August 2025 by Lacy Spliedt
I’ve had a storage unit with National Storage for the summer and had no complaints, clean, felt safe and everything went smoothly.
This time, I needed to downsize and saw the $1 first-month promo online. I called to ask about it, made a reservation with a friendly rep, but the link he sent showed a higher monthly price than what we discussed. ($71 vs $81 only a $10 difference but still) I called back and got a new link, but that one didn’t work. On the third call, I ended up doing the reservation over the phone and was charged much more than I expected. (Full price, no promo, administrative fee $96 vs $26)That’s when I was told the $1 promo was only for new customers, something no one mentioned until the third call.
What’s frustrating is that while signed into my account, I was still able to access the $1 promo online and could’ve booked it myself. But when I asked if I should just do it that way, I was told not to & that the manager would call me after realizing I was an existing customer and charge me the non-promotional rate anyway.
Also, they charge a $25 administrative fee every time you select a new unit, even if you’re already a customer. Nowhere on the website did it say the promo was only for new customers. (not that I could find) If I had known all this upfront, I would’ve made a different decision. I didn’t have time to keep going back and forth, so I just paid it.
Staff was friendly, but the lack of transparency around pricing and promos was disappointing. If you’re booking here, ask very specific questions or just book online and hope for the best.
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August 2025 by Christa Schout
Great customer service, wonderful climate controlled storage, reasonable price
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April 2025 by Jean
Thankfully Amanda stayed on when Everkept sold. Rented here a few times, excellent customer service. Building #1 can be warm in summer, others are good. Bring a padlock, round locks are tricky. Overall decent place for storage.
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August 2024 by Nathan Rzeszewski
Decent price for storage but you can never get a hold of anybody here. Every time I've ever needed help or assistance I can never get a person on the phone or in person to help. I do not recommend this company or using them for storage
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July 2024 by casey vandersloot
I wasn’t gonna do a review because didn’t really have any opinions on it, but I decided to after the 16 emails I got within the past three days about them needing a review for this so I’m just gonna give one star out of an annoyance
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July 2024 by Michelle M
Fast, easy, kind and helpful. The only thing I didn't like was the 1st two months are half off and they don't reflect thar in the contract.
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May 2024 by Nancy Downey
Tania was very helpful with signing up since i had trouble online
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April 2024 by scott B
Amanda is wonderful. She was so helpful with finding the size unit that was perfect for me. We did everything over the phone and it was seamless. This was the easiest part of my move.
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April 2024 by Lindsey Huizinga
So quick and easy! So nice and helpful!
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April 2024 by Mylinda Dykstra
great experience I was able to complete my whole move in paperwork over the phone and it was super easy. The customer service was also very friendly and helpful. I have used them before for storage and I am sure I will use them again, if I ever need it. The facility is always clean and I like the idea that no one can get in after 10pm. Its a very nice piece of mind.
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October 2023 by Timothy Christian
Working with Amanda was easy and she is very knowledgeable.
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October 2023 by Roger Christianson
Very pleasant experience leasing a storage space, Amanda made the process very easy. Would recommend to anyone who would have a need for storage space.
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August 2023 by Seth Darling
Amanda was great to work with.
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August 2023 by BabyBins LLC
Amanda is GREAT to work with!
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August 2023 by Camilla Lojeske
Clean, friendly and helpful staff!
