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November 2023 by Nicole Mulder
LOVE this place!! Everyone is so kind and actually cares about you and your vehicle! They do an inspection of your vehicle whenever you bring it in and send you a copy of the detailed report! The reports are so helpful and easy to read, especially for someone like me who has no knowledge of vehicles. They take the time to explain things I don’t understand and never try to sell me things my car doesn’t actually need. Overall they’re just great honest people and I couldn’t be happier that I found Northuis Auto!
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November 2023 by Kyle Velthouse
So happy I found this place! They do great quality work and provide excellent customer service. Highly recommend!
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October 2023 by Chad Rhodes
Northuis Auto was absolutely fantastic! Not only did they work with my warranty company to complete the repair seamlessly, they worked with me to allow me to take my truck after diagnostics were completed to still go on our family vacation (it was only the A/C). They also provided me with a thorough inspection on the vehicle at no charge, along with cost estimates to have the work completed! Another shop told me that the repair that was needed would take a week at least, Northuis' team had it done in 2 days ?! I would definitely recommend their services to any and all that need auto repair done quickly and efficiently!Service: A/C installation & repair
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September 2023 by m bleyer
Full radiator replacement with very courteous and professional service. I traveled from St. Louis and was in town for 4 days of meetings. My car indicated a serious overheating warning. I called numerous local repair places, but none had time for diagnosis or repair in the 4 day window -- except Northuis. They found time for a diagnosis (hole in the radiatior), provided a quote for obtaining the needed parts including overnight shipping of a radiator, worked with my warranty to confirm it was a covered repair, and finished the full radiator replacement in time for me to head back to St. Louis. I have had no further problem with the coolant system.
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September 2023 by Jodi Benites
I rolled into this establishment with a flat tire. Unfortunately they didn't have the size I needed but Tim offered to install my spare tire to keep me mobile. I was over joyed and thought I was really in a bind. Thank you for going above and beyond! Ken got me back on the road in no time. Excellent service!
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August 2023 by Vicky Rendleman
I have been getting my vehicles serviced at Northuis Auto since last July and I will NEVER go anywhere else! They treated me and my vehicle with such care and respect. They have outstanding prices as well as top notch service. This is your sign to stop looking for another auto shop and bring your vehicle here!!
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July 2023 by Jim S.
You can count on Northuis Auto Repair to keep your vehicle running. They fully inspect your vehicle when in the shop. I was only in for some lighting problems. Their inspection found an issue which if not corrected would have left me stranded somewhere. Thank you Tim, Duane and staff!
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July 2023 by Becky VandeBunte
Great first experience with Northuis Auto. We had 2 cars with no air conditioning. They were able to get both cars in within a few days and stagger the scheduling so we were never without both cars. We appreciate the great work done by great technicians.Service: A/C installation & repair
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July 2023 by Tanaya Howland
I had the best experience with Northuis Auto Repair! They are very professional and super friendly. I had issues dealing with my vehicle warranty company and they were so understanding the whole time. 10/10 business!Service: Air conditioning
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June 2023 by Samantha Nanninga
Friendly, reliable & overall great service! This was our second time using Northuis Auto and once again we were happy customers. As a mom with young kids who is need to cart around I really appreciate their ability to get me in for service in a reasonable time and they can provide a loaner when needed. We will continue to use them for our future needs.
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June 2023 by Tara
We take our cars here for everything. We buy used so we need a reliable repair shop. Regularly sends coupons. Highly recommend. They also give you a diagnostic paper after each service with clearly marked summaries of what should be watched.Services: Air & cabin filter replacement
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May 2023 by Kathy Everts
I called several auto repair shops to see who could check my engine light issue and Northuis was kind enough to get me in that day and provided me with a loaner car! They were kind, gave me frequent updates, and fixed everything beautifully! I will definitely use their help for future needs.Service: Brakes
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April 2023 by Randy Hughes
Amazing place!!!! Would give them 10 stars. They are fast, thorough, understanding, and friendly! I wanted to leave my last repair shop because the mechanic will talk down to me when I asked things about my car but didn’t know where to go. Then I found Northuis Auto Repair for my boyfriend when his car broke down on a government holiday and everyone else was either busy or shut down and I’m so thankful we stumbled across them. In less than 24 hours he had a diagnosis and in 48 hours he had his car back. I recently took my car there myself and they were great! They have some amazing features other than what I already listed. Such as loaner cars that you can borrow while they work on your car! Something that could come in handy for anyone who can’t go without a car. Plus my favorite thing; they inspect the whole car and send you a color coded report. Showing you everything your vehicle needs. From what urgently needs attention to what will need work coming up, so you can prioritize what you get fixed. The place is amazing and if you need a new auto repair shop check them out! You won’t regret it :)Services: General repairs & maintenance
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April 2023 by Ashley “SyrenSong” August
Definitely recommend! Everyone I spoke to was very friendly and professional, helped explain everything to me, and gave me a very fair price! Will definitely be visiting again for any future repairs while in the grand rapids area!Services: Auto engine diagnostic
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March 2023 by Erin Neprud
Replaced fuel pump and belt this time.I have been bringing my auto here for a couple of years and am very impressed with the service and prices.Always friendly always helpful.One of the best things they do is a review of the car. What needs looked at next. if it is urgent or service soon.I usually maintain my car so have no urgent. I have less service soon each time i visit and they go over all the service soon and I can decide when I want to do them based on price and level of safety. I really like that.That lets me plan ahead and budget maintenance costs.Services: Tires
