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April 2024 by Pink sauce Huh
STAY AWAY FROM THIS PLACE. They completely messed up my tire valve stem when putting air and now I have to pay 90 dollars to fix it otherwise my tire will deflate. All they said is “we can’t do anything about it” well not even an apology or anything was giving to me. I never write bad reviews or complain but this is horrible service that cost me time, money, and stress. Many have warned me about valvoline but I never thought it would happen to me.
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March 2024 by David Byrne
Very thorough and competent. Great experience.
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March 2024 by Lily Betten
This location is ran very poorly, and the staff is extremely rude! I had been waiting for 45 minutes and they had me move to a different bay so someone who showed up after me could be seen first. Will not be going back!
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March 2024 by Shelby Kiser
I got my oil change done here in August and they said they only do one type of service and it’s $90. I asked if there were any cheaper options and they said no. They continued trying to sell me things even after I said that I couldn’t afford any extras with a $90 oil change. I got my oil changed at a different place today and they said “Did you get it done at Valvoline? They must’ve been upset with you because they tore up your splash shield.” I would never recommend going here.
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March 2024 by Daniel Ryktarsyk
Excellent service and excellent customer service. The prices are a little steep, but the convenience, in my opinion, is totally worth it.
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March 2024 by Robert Speed
In todays fast paced world we don't seem to appreciate exceptional efforts, but today I will. I never imagined I could be so moved by something as trivial as and oil change....but wow was I impressed! This was just not an oil change; this was a masters class in customer service and precision operations. This team clearly is very well trained and dedicated to their job and it showed with flawless execution. Every business owner that has the general public as their customer, needs to take their managers to this location and see absolute perfection on how it should be done!The only problem was I left my service feeling a bit down because I realized how far away my own business and team is from this level of performance.Kudos to the Manager Mackenzie, would love to have 20 of him on my team!
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March 2024 by David Strotheide
Brought my truck in today! Friendly staff-Johnathan did a killer job.
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March 2024 by Travis Eicholtz
Wife brought our 17 Expedition on 1/25/24. She got home and said the vehicle was louder than normal. Go out to the garage and the splash shield is dragging and has been smashed up into the convertor as well. Called on 1/29/24 get told they have to check the cameras, they call back and say that yup they missed putting it back up properly. They will order a new shield and call me when it is. I have called 3 times to get an update and get told I will get a call back. Called today to talk to more than a store manager and got put on infinite hold. Poor customer service.
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February 2024 by Matthew Krawczyk
Please save yourself the trouble, and just go anywhere else. I came in for an oil change and while there, they indicated that I needed a transmission flush. I reluctantly agreed, and they completed the service. Fast forward about three months later, and I was having my transmission lines serviced at a different and more honest and reputable place. They indicated that I should have the transmission flushed immediately, as it was black and not going to flow well through the new lines. When I followed back up here, the manager called me, indicated that he reviewed the video, and determined that the service was done. He basically said that if it was still black after they did the service that it wasn’t their fault. So truly save yourself the time, money, and heartache and find a more reputable and honest service shop that stands behind the quality of their work.
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February 2024 by Lynne Van Der Kolk
I really like the Jenison team. They're pleasant, professional and efficient. I love that I can stop in before a road trip and have them do a quick check and top off if need be. They're always nice about it.
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February 2024 by Jordan Munoz
Mani he was very nice and he was awesome help me with everything and told me about stuff and what they do. Thanks for my oil change
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January 2024 by Morrise Monte
Typical valvoline
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December 2023 by Laurie Markle
Even though it was very busy the service workers keep things moving as fast but accurately as possible.Had them put new wipers on for winter and they seems very expensive so they better be great ones . They make several reccomendations for services based on mileage and the prices they quote seem very expensive but they are not pushy to do them if you decline which I really appreciate.
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November 2023 by Jakari Richardson
Phenomenal service, phenomenal customer care. Great work crew and great managers! Highly recommended!
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November 2023 by Jesse “Jnic” N.
I ended up getting there about a half-hour before close, and they were still awesome and on-top of it. The vehichle was in need of some love and they got it back into much better shape. Even had a headlight for an older vehichle that I didn't assume they would have on hand or in stock. I love the consistency across Valvoline Instant Oil Change's, they do an excellent job and though they cost a little more I think it's worth it! Thank you for the smoothe and well done job, all of the employees were fantastic!
