Genisys Credit Union has been serving its members since 1936, offering a variety of financial products such as checking and savings accounts, credit cards, mortgages, auto loans, and more. With 32 locations across Michigan and Minnesota, it also supports local businesses. Members generally appreciate the helpful and friendly service provided by staff like Victoria, Yvonne, and Karen, who are praised for their professionalism, clear explanations, and willingness to assist with questions and loan processes. Many customers feel confident in the credit union’s customer service, describing their experiences as positive and making them feel valued. However, some reviews highlight challenges, especially around loan and vehicle sale processes. One customer expressed frustration over a ten-day wait for a payoff letter due to perceived distrust of a cashier’s check, leading to feelings of being treated like a criminal despite long-term loyalty. In another instance, a customer faced difficulty selling a vehicle because of procedural rules, which they felt lacked common sense. While these issues were eventually resolved, they left some members disappointed with the experience. Overall, Genisys Credit Union is seen as a helpful and reliable financial partner, though occasionally faced with procedural frustrations that can impact customer satisfaction.
This is a fire establishment, I love how Jenna took the time to help me when I was cashing a check for the first time
May 2026
This has been our credit union for a long long time. Definitely would recommend it.
April 2026
I cannot say enough good things about LaToya Urquhart, Financial Services Representative. After having originated a loan at an out of town branch while visiting family on the weekend, LaToya worked with me tirelessly to get my loan closed and funds disbursed. Thank you, LaToya!
