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“Since joining Consumers Credit Union over a year ago, our business has thrived from the benefits they offer. Fantastic business checking and CD rates to overall service. Staff knows our names and are there to listen to our needs and find a way to ensure our financial goals. Over the past few months we have left our long time banking institutions at MSFCU and Fifth-Third because we no longer saw any value in staying with them. Consumers Credit Union has exceeded our expectations and we look forward to working with them as long as we can.”
“I went in the cascade branch needing help with a fraud situation and Satin helped me through it all. Then she called me back and checked on me to make sure I was good. She has been a blessing and so helpful . I will never forget it. She really went above and beyond for me!!! Thank you Satin”
“Jose' was great! He walked us through adding accounts to our existing membership and took care of printing new cards, along with great, concise explanations of requirements and benefits. We've been with Consumers Credit Union for years and they've always been great to work with. Highly recommend them for all things banking”
“Where I madee the mistake in opening a checking account thinking Consumers in Denver and Michigan were the same one I found out that they are two separates banking institutions so I had to remove the money I had deposited but I still have my savings with you and car loan. Hopefully when the house is sold I will be able to pay off my truck. However I woud like to say, your employees were very friendly and helpful”
“I am a lifelong member being the child of a Ma Bell employee. As an adult I can confidently say i have found ACU to be top notch h. I’m on my third mortgage with them, have had multiple auto loans, personal loans, financed a student loan many years ago, started my own kids and grandkids accounts there due to their flawless work, friendly but professional attitudes. It seems as if there process always runs smooth, no “problems” or issues like I’ve heard others suffer with at their financial institutions. I have always heard “stick with what works” and “don’t fix what ain’t broken”.
This is a really great place.”
“Great people and attitudes .............only problem needs attention is anything needing to be done requires them to run a credit check and that hurts your credit score......I'm not sure if they understand that or do they really even care. You open an account credit hit, apply for a loan credit hit, apply for credit card, credit hit. ....Once you are in their ecosystem they should have enough information on you to make great decisions. IE. AMERICAN EXPRESS, once you are in, you never have to worry about them doing a hard inquiry on your credit. Ijs”
“Excellent financial institution offering competitive rates on a variety of loans with easy-to-understand terms and repayment options.
Drive-through ATM's are just as good as seeing tellers in person to get your business transactions handled quickly and efficiently.
I had been skeptical of Credit Unions before coming here, but I'm skeptical no more!
Plenty of branches for service, or go online.”
“Eric took a strong interest in getting me back on track with both immediate and long term goals of mine. Very personable, knowledgeable, quick and did a wonderful job explaining some solutions to my problems. Highly recommended.”
“LMCU has been instrumental in keeping my finances and loans in line for years. Never thought of submitting a review, but I truly had one of the BEST experiences today. I set up an appointment online and worked with Jade. She was unbelievably helpful and informative with my questions, and overall had an authentic and memorable conversation. So much appreciation for the her patience and support.”
“I had nothing but an amazing experience at this location. It's my preferree LMCU branch. They're very helpful and friendly. The branch definitely deserves a better rating.”
“Best credit union I’ve ever experienced; with the help of Kait & Abigail, you’re going to have a great experience. A+ on customer service and they treat you like family. I couldn’t ask for a better service. Thank you!”
“I've continually been impressed with how LMCU handles their members. I have had a few issues, so not to say the road hasn't been bumpy while they've been expanding these past few years, but they've always made it right. When somebody messed up and didn't send me my new credit card, they sent me a handwritten apology card with my new credit card and an additional gift card. Every person I've dealt with has been pleasant at both branch locations and my calling the call center. Recently, they updated their website making the mobile version of the website extremely easy to use, which has been helpful since I usually use the very streamlined app. However, I've been using a new beta version of Android and due to security concerns, their app doesn't work with beta Android forcing me to use the mobile site. It has been great to utilize other aspects of LMCU I would have never used before, but as a backup it has been great. Would highly recommend visiting LMCU to join a credit union if you have yet to join any credit union. Credit unions are better than banks (unless you're rich, but I don't expect rich people to be reading this review...)”
“I appreciate Adventure Credit Union for helping me keep my money safe! I get texts if they see unusual transactions happening. Sometimes it's me, sometimes it is not! I'm happy they are checking!”
“Very friendly and professional staff. Mika is very patient and always greet you with a smile. Great customer service. I am a regular customer at the Kentwood branch. Satisfaction each and every time.”
“I had to visit this branch three minutes before closing hours because my regular branch couldn’t help me and my bank card was hacked. Megan and Zach took excellent care of me and did not make me feel rushed despite the fact that I arrived just minutes before closing. What an excellent branch. And so close to home!”
“I had a problem with a check that was stolen, washed and rewritten to an unknown person and the amount had been changed from $20 to $500 and it had been a mobile deposit. I went into the credit Union and they were all very helpful. My checking acct was closed and a new one opened. We had to notify Social Security to give them the new acct number. Hopefully, they can find out who did this. Very pleased working with Sue and Krista.”
“I bought a new car January of 2023 and 6 months later I had the credit union match the rate that was awesome so I asked about putting a special insurance to make the payments if I were to get sick or something else , this insurance was used last October, November,December, and January it was great I did not have to worry about anything they covered so well they even covered more I just told them to make the payment on the principal of the car loan that brought the payment down alot . I will definitely get this insurance again if and when I buy another car. I personally want to thank Sara for helping me along on this long journey to recovery ,if you don't think you will need it ,don't be to sure it might happen to you ,I lost a Kidney and had to do a double operation, Sincerely Christopher Lange”
“We have been LMCU members for many years and have always been satisfied with their customer service from there call center to the people working at the LMCU branches. However, I want to bring the attention to one individual in particular, Grace Bechler a member Service Representative at the Lake Michigan location. Grace went above and beyond and provided excellent customer service. My husband an I were in need of two years worth of documents from LMCU. Without hesitation or making us feel like we had placed a burden on her, Grace took excellent care of us and was very detailed in organizing the documents. We are very thankful for Grace's help, she made an overwhelming task very seamless and easier than we had expected. Many thanks to you Grace we appreciate all your efforts, you are an excellent example of great customer service.”
“I love going in every couple weeks and having people greet me by name and remember personal details of my life. Definitely, I'm not a number! I feel like a member!”
“A great place to bank! I've greatly appreciated their customer service and their quick responses to any matter. This location is around the corner from me and I enjoy going in whenever necessary. I obviously enjoy their 3% checking and have gotten multiple friends and family to make the smart switch.”
“Love this branch. Everyone is pleasant and friendly. I did have two transfers to my Save&Win CD out of my account and only wanted to transfer $150 once a month. If it happens again at the end of this month, I will need to see what's going on.”
“Craig Wells, the Mortgage Loan Officer I worked with, was nothing short of phenomenal. Start to finish, Craig was quick to respond, gave useful insight and seemed to genuinely care.Michigan First had such competitive rates that my original lender wanted proof! I was preapproved at a different bank and ended up going with them out of loyalty, but Craig was a class act and Michigan First is where it’s at— even wished me the best after I’d made my decision!They also service your loan, which is just one more reason to choose them.Fellas and ladies: if you’re looking for a home mortgage in this ridiculous economy, this is your ground zero.”
“I just moved buildings for my job and I’ve started going to the LMCU Leonard branch for my banking. I had a wonderful experience with Zach at this branch, he was so friendly and helpful and was able to fix my problem right away. He even sent a letter to me later, which was so thoughtful! I definitely recommend this LMCU branch as they have wonderful customer service!”
“Jeff, the loan officer, is top-notch! He really stands out because he does way more than expected. He's super knowledgeable about money stuff in real estate deals and always keeps everyone updated. He works hard to find the best loan options and solve any problems that pop up really quickly. He makes buying a home easier and better for everyone involved. Totally someone I'd recommend without hesitation!”
“Excellent service from Mrs Brenda William, Brenda dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient. Would highly recommend Brenda William to everyone who is having difficulty trading or have been scammed before like myself.”
“I had the pleasure of speaking with Alexxus Durham, she was so helpful and pleasant. Alexxus was very patient with me answered every question I had. I have to say she had outstanding customer service and excellent model employee for Boom Credit Union.I would recommend Alexxus, to my friends and family for all of you service needs @ Bloom Credit Union Meadowbrook location. Bloom Credit Union over all for me has been a wonderful experience each and every time. Thank you, Alexxus for all you do you are such an excellent fit for the company.Thanks, Angela Woods”
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“The people are so nice and welcoming. Rachel is very professional and has a wonderful personality, she assisted me today and was such a a joy talking to her. She is a gem in her own right. Thank You for making my visit feel great.”