Gilbert Auto LLC is a trusted dealership known for its friendly and professional staff. Customers appreciate the seamless buying experience, often mentioning helpful and knowledgeable salespeople who answer questions without pressure. Justin and John are recognized for their personable and attentive service, making the car-buying process smooth and enjoyable. The dealership offers good deals on vehicles and trade-ins, with many customers satisfied with their purchase—such as a recent lease of a 2025 VW Jetta, which was described as driving amazing. The service center is highly praised, especially Brooke, who is known for her excellent customer service, professionalism, and efficiency. Out-of-state buyers feel confident buying remotely thanks to staff like Nick, who keeps them informed and even provides airport pickup. Overall, Gilbert Auto LLC is appreciated for creating a friendly, professional environment where customers feel cared for and valued.
Volkswagen Service Advisor Brooke is absolutely the best, she has the excellent customer service skills I have ever seen in a dealership. She is why we have purchased our last two new Volkswagen’s. Thank you Brooke for caring such much about the customer.
October 2025
Brooke at the VW Service Center is the best! She really knows her stuff, is always professional, and gets everything taken care of efficiently every time I visit.
September 2025
Ron was great! I love my new (to me) vehicle. Everyone at Betten was friendly and helpful.
