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February 2024 by Ryan Sheffer
Our family of 4 had a wonderful stay with adjoining rooms. The rooms were spacious, clean with high-end vibes. And the floor to ceiling window view of the city was impressive. Breakfast and staff were wonderful. Location was central to everything downtown. Easy to 5 star this one.
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February 2024 by Jeff S.
Excellent location for downtown activities or business. Their bar has the basics of bar food. I had the parmesn garlic wings...very tasty!
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January 2024 by Careen L
Wonderful stay! Shauna at the front desk was the sweetest thing ever! Deserves a raise for being authentically caring and kind, even when we had a small issue with our room (which she quickly remedied).Walkability: We stayed 2 nights and never moved our car... walked everywhere we wanted to go!
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January 2024 by Jared G
I was staying with Wayne State University for the Michigan music conference this past weekend and this hotel was all that I could have asked for! The rooms were so clean and the shower felt so nice. The view was amazing. Breakfast tasted actually edible and was enjoyable. The staff was so helpful and nice. I would totally stay here again
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January 2024 by thomas davis
stayed during a hockey tourney with a blizzard and polar vortex & the staff and leadership did a great job. the staff kept the snow shoveled, walks salted & floors dry mopped with it's caution sign. the bar staff kept a smile and laugh with each order and honest about minor kitchen delays (storms fault not hotels).look forward to returning againRooms: modern rooms in great condition. suggest a different shower head.Walkability: in the tourist area and once car is parked you won't need it again til ya leave
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November 2023 by Amanda Johnson
We had a fantastic experience staying at Hyatt Place Grand Rapids/Downtown for our wedding weekend. The rooms were super nice, comfortable, and clean. We had a casual rehearsal dinner in one of the event spaces and the staff was absolutely wonderful. Our family and friends took up a lot of the bar all weekend and the staff was extremely helpful, professional, and patient. Elaine was especially accommodating! She answered all of our questions and made sure everything was running smoothly. It was a lovely place to spend our wedding weekend and I know we'll be returning.
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November 2023 by Ornela Vitale
Great service, great hotel.My company held their workshop at the Hyatt Grand Rapids. The hotel is beautiful, and the conference rooms were perfect for the meetings. Zaria, the event coordinator, made our experience truly an amazing one!Noteworthy details: Amazing conference rooms
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October 2023 by Amber Tilton
Stayed here while on a work trip and was impressed! They don't have room service which was a big bummer but everything else was great. I had a large corner suite and had a beautiful view of the city. The bed was comfortable enough and the breakfast spread was good! The staff was very helpful and assisted me when I had a minor emergency - very much appreciated! Overall, good place to stay!Rooms: Good sized rooms with amenities like coffee maker and desk.
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October 2023 by Bill Wood
Great place to stay with a spacious room for working.NOTE of you are resering a room. Ask for a rim with a view or you may have a view of a brick wall about 10 feet from your own window. Once your reservation is locked in they will not change your room upon arrival.The location of the hotel is great.There is no free parking. But, their $35 per day rate allows you to come and go.Walkability: Almost all of downtown Grand Rapids venues and restaurants are within 3/4 of a mile.
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October 2023 by Alan Keesler
The clerk/ bartender woman that checked me and the family in, was incredibly rude, short, not helpful.We went back to the bar on the main floor after our show to get a late dinner. This same woman was blatantly rude to all 4 of us. Asked for drinks, never received them. I am not sure if the short temper was from us being younger, or this is how she acts with all guests. Either way. Not a good welcome when I spent over 500 dollars on a two day stay.
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October 2023 by Tamra Barber
We stayed here for a weekend with a 6 month infant and everything was perfect! Very clean, modern, and spacious room. Nice bar/restaurant with good cocktails and excellent free breakfast. Not to mention our wonderful server Elaine who served us dinner both evenings. Thank you Hyatt Place Grand Rapids/Downtown for a great experience!
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October 2023 by Katherine Elizabeth
Tori at the front desk is fantastic! She keeps a perky attitude while going above and beyond for hotel guests!Rooms are clean and modern, perfect location in downtown for walking around to different bars. Beds are so comfortable too!
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October 2023 by Simon E
Rooms exactly as you would expect from a Hyatt place. Check in was easy, breakfast was ok, parking garage is connected to the hotel, so that’s quite nice. Location is pretty good, plenty of things in walking distance including the river walk. This is very much a good version of the generic Hyatt place
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October 2023 by Lydia Herr
Would not recommend. Very overpriced. Dirty. Our pillow had dirt on it. Our room smelt like pee. There were stains all over the couch and ground. The location was good. The pool was very poor. It was dirty and had hair floating in it. Had to pay an additional $35 just to park after already paying more than what this place was worth. The breakfast was terrible. Cold food. Coffee was out and I was ignored when asking for it to be filled up. Very load area while trying to sleep outside and inside. Overall terrible experience, will never come back, do not go there!!!
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September 2023 by Laurie Hummel
It is not intuitive to know where to enter the hotel when you drive up. You enter on the bottom level and you have to ring a doorbell to gain access to the building. You then go up to the second floor to the check-in desk. When we arrive they did not have the room that we had reserved but they did their very best to make it right and we're very friendly. The next night they moved us to a room on the top floor with stunning views. We were extremely pleased with the friendly stuff and service we received. The breakfast buffet was great both mornings! The parking garages very convenient although a little pricey. Street parking is free on the weekends but we were not very comfortable leaving our car on the street overnight.
