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April 2023 by Michael Stratton
They are willing to reach out to you to resolve issues!
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December 2022 by Holly V.
Branch on Plainfield has worst customer service in the state. The bank manager acts like the tellers are his property. He does little or nothing, no matter how many customers are in line or how elderly or handicapped they are. He's an awful corporate representative in my opinion. Thank goodness there are other banks in Grand Rapids. We are closing our account and won't be back to Independent. If I could give this branch zero stars, I would!
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July 2021 by Kristine Heimler
Talked to Steven today at your location. What an incredibly disappointing experience.Customer service goes a long way, and your customer pays your paycheck, think about that the next time you don't have the "time" to help a customer.
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December 2019 by William Schmidt
The only Independent Bank downtown and your closed on the weekend? ? ? It would be nice if you guys where open on Saturday till noon at least, like the other sorrounding Independent Bank's. Other than that its a small space, kind of dug the old spot across the road more.
