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March 2024 by Ty McDiarmid
Went in there to pick up a pair of shoes, at checkout the man working there asked what color socks and what type I would like, I thought nothing of it, maybe it was a promotion deal… Nope, he charged me for the socks. I know the economy isn’t great right now but come on man you ain’t gotta hustle socks. Definitely don’t recommend.UPDATE— Journeys I gotta say you guys cannot handle anything, I thought I was getting a refund, no no no, they slapped me with a $7.99 refund fee for shipping ?, is your sock quota that important?!?! Utterly pathetic.
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January 2023 by Google user
Purchased some sweatpants the other day (timberlands) and tried it on and didn’t fit the way I wanted it to :( BUT! An amazing sales associate named Harvey/Hardy (I apologize it was loud) helped me order a new pair online to send to my house :) thank you so much you were ever so sweet and patient
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January 2023 by Majda Begovic
Purchased some sweatpants the other day (timberlands) and tried it on and didn’t fit the way I wanted it to :(BUT! An amazing sales associate named Harvey/Hardy (I apologize it was loud) helped me order a new pair online to send to my house :) thank you so much you were ever so sweet and patient
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July 2022 by Clay Emenhiser
While the store may not be perfect, one of the employees certainly is. Taylor went above and beyond to help a couple ven though it was greatly inconvenient for her. She is a stellar employee and should be rewarded accordingly.
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November 2021 by 2McCauleys
Mediocre at best. I will drive for great service. Not at all impressed. I honestly, would have been better off waiting on shipping. Only wished the Woodland location had what I need!
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January 2020 by Bear Priest
Fun store with some good items. Must be understaffed as we shopped in the store for a good ten minutes and never saw an employee. Since we needed a different shoe size we went next door and bought from them.
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December 2019 by Marshall Bloom
Great selection and service
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October 2019 by Monkey Monkey Underpants
It was an honor to interact with the associates who were working at this location last night. Walking into the mall I pulled a muscle in my back and found it nearly impossible to move. However, I was still determined to get the pair of shoes that I intended to get. The associates at this location displayed overwhelming compassion for me by offering to untie my shoes for me, helping me try the new shoes on and helping me put them back on after I purchased them. They really went above and beyond for a customer in an unfortunate situation and I appreciate them so much for it.
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May 2019 by Tim Crittendon
I had a great experience, very professional staff. Employees seem to really try and help you out. I would recommend this place and I'll be back.
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May 2019 by Bryan Laven
Quick and easy
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April 2019 by Mark S
I usually hate leaving bad reviews, but I am a bit irritated. I walked in and there were about four employees at the counter just talking and laughing and clearly saw me walk in yet I was not greeted at all and not helped. Another lady walked in behind me and had to wait just as long as I did before I just gave up and walked out. Management and employees seem to be all young kids who don't care about working.
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February 2019 by Denny stan
Over priced
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December 2018 by Julie Candela
Was treated horribly by the so-called “manager.†Will not be returning.
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July 2018 by Ashley Haveman
Great customer service, associate was friendly nice and helped me get was I was looking for asap! I went to 6 other stores near them looking for a certain pair of birkenstocks for my boyfriend that my dog dedtroyed and they were the ONLY ones to have them and had 10x the selection than places like tradehome ect. did!
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March 2018 by Tabitha Kupinski
So upset. Wanted a women's size 5 and they gave me a men's size 5. I live in Kalamazoo and went to exchange them there, but they didn't have the size. I now have to wait 4-7 days for them to get here because they couldn't read a damn label. I'm not traveling an hour for someone else's screw up.
