Kool Toyota is a friendly Toyota dealership in Grand Rapids that offers a relaxed and welcoming experience. Their dedicated team provides exceptional quality and personalized customer service for new and pre-owned vehicles, as well as service and OEM parts. Customers praise the parts manager for matching a lower online price without hesitation, demonstrating the dealership's commitment to gaining and keeping customers. The buying experience is described as great, with a salesperson named Daniel Medina praised for being super helpful, patient, knowledgeable, and friendly, without a typical pushy sales approach. Customers also highlight Daniel and another staff member, Sophia, for their professionalism, responsiveness, and ensuring a seamless purchase process, even after the sale.
Our experience buying a new car from Kool Toyota was great. Daniel Medina was super helpful, patient, knowledgable and friendly.
January 2026
Daniel was awesome to work with and very professional. He did not have the typical car salesman approach of pushing very hard on upsells which was very nice to deal with.
January 2026
Daniel and Sophia could not have been any more helpful! Daniel spent time with us going over every detail of the new car. Never rushed and ensuring we understood all the information and details including setting up our phones on ap. Our entire experience was perfect.
