Kool Toyota is a friendly Toyota dealership in Grand Rapids that offers a relaxed and welcoming experience. Their dedicated team provides exceptional quality and personalized customer service for new and pre-owned vehicles, as well as service and OEM parts. Customers praise the parts manager for matching a lower online price without hesitation, demonstrating the dealership's commitment to gaining and keeping customers. The buying experience is described as great, with a salesperson named Daniel Medina praised for being super helpful, patient, knowledgeable, and friendly, without a typical pushy sales approach. Customers also highlight Daniel and another staff member, Sophia, for their professionalism, responsiveness, and ensuring a seamless purchase process, even after the sale.
I had the pleasure of working with Beth, she was so receptive and easy to talk with. This was my first time ever looking at cars and she made me feel very comfortable, and I walked out of the store confident in her abilities to locate a car that was not easily available. Beth is the best!
August 2026
Thanks Blake for the awesome service on my Highlander and David, Jake, Trevor for the hospitality! Best dealership in town!!
July 2026
Matt Sunderlin was great. Highly recommend him and the dealership!
