Lowe’s is the go-to place for all home improvement needs in Grand Rapids, MI. The store offers gardening supplies, new appliances, paint colors, and patio furniture, with a clean environment and friendly staff. While customers appreciate the knowledgeable employees who provide great service, there are occasional issues with stock availability, particularly with plumbing fittings and specific electrical items. Some customers have experienced difficulties when items listed online were not in-store, leading to delays in their projects. However, many have praised the staff for their willingness to help, highlighting the exceptional customer service provided by employees such as James W and Assistant Manager Logan, who resolve issues with professionalism and care. Overall, Lowe’s is recognized for its commitment to customer satisfaction.
Not Lowe's fault however their lumber and all lumber everywhere is under sized. Example...I needed a 1x8 random length. Thier sizes were between 5/8-3/4 x7 1/4. The only true size they carry is synthetic and steps. With that said the customer service is 5 star and willingness to help keeps me coming back
September 2024
One of the many home improvement stores that is full of workers that would prefer you ask someone else for help.
August 2024
Store is clean, staff is always friendly. They don't always have quite exactly what I need. Plumbing fittings are really hit and miss and too often only one half of what I need.
