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February 2023 by lewis kline
Corporate store. Whenever big phone problems I go there for the fix. Franchise store's are ok but I prefer this store. Great, knowledgeable staff. Excellent customer service.
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January 2023 by Steven Van Asperen
The staff, they are a great help, and know what they are doing! Thanks to Heather, and Jose, and other staff members, don't know their names, but are a great team!
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December 2022 by Brad Reynolds
Stick with the corporate location. You won't be sorry. Please independently on T-Mobile stores will not take care of you like the corporate store
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November 2022 by eleanor eckert
This people are really nice and helping me out and making everything is good
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October 2022 by John Shea
Heather and Darien gave me great advice and incredible service. The very best phone store in Grand Rapids.
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May 2022 by Michael A. Spielmaker
The service here is outstanding I was greeted right away and did not have to wait long to be helped, I was in for a metro ride issue which was taken care of right away by the manager, and he helped me pick out a speaker for my living room. I am extremely happy with the quality of the speaker and the price I paid. I will be back for all my cell phone needs and other products they sell. ???
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March 2022 by Ashtin Lynn
This is the only location I go to as the service has always been phenomenal. Darien is a tremendous help with his wealth of knowledge anytime I have questions about my phone/service. He goes above and beyond and takes the time to make sure my fiance and I both leave the store happy!
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March 2022 by Gina Foerster
Duane and Darian are the best. They make sure that your concerns are settled before you leave the store. I was having an issue with my data not working properly. They ran some diagnostics to see if it was a tower problem. When they didn't see one, they decided to give me a new SIM card, with the understanding that if it still didn't solve my issue, to come back and they would do further investigation.
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March 2021 by Mike Powell
It occurred to me that customers and potential customers would like to know what drives the 5-star ratting. Here are the reasons:1. No pressure sales.2. Staff has never, in 10+ years, been inattentive. All questions are answered...and I ask a LOT of them.3. Professional while being friendly.4. Never been unhappy with the product after leaving the store.5. Being a repeat customer you still are eligible for "deals."6. Flawless and prompt warranty coverage.Frankly, the staff makes the experience worth it! Extend my appreciation to them all.
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March 2021 by Stevean Bozek
I don't go to any other locations because these guys are always the absolute best. Their customer service skills and the representatives they have here are second to none. I have no need to switch providers, I have excellent phone service at an excellent price and any time I need anything this store solves it with ease. They're skilled, polite, and exemplary.
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April 2019 by Ellie Newsome
We walked in tonight, 20 minutes before they closed. I felt really bad coming in late but the girl working assured us it's all good! She switched our tmobile phone over to metro no problem. It was literally the best and easiest cell phone store experience we have ever had. Definitely recommend!
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March 2019 by Rachel H
Joe is great and super helpful! We will not go to a different location and he has made us loyal Metro customers.
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December 2018 by Ashley M.
This is the only corporate Metro PCS location in Grand Rapids, FYI. All other stores are "authorized dealers" and have limitations on what services they can provide. The employees at this location are wonderful. They've all been there several years and are truly knowledgeable. I've always been able to come in with a question and leave with a solution. I cannot say enough about how great the customer service is here! I've used Metro PCS for years. Now that they're owned by T-Mobile it just means better, more wide-spread service with the same reasonable pricing. 10GB data plans are only $40/month.
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October 2018 by Abbi R.
This location is hands down the best location to go to if you ever need anything done with your cell phone. The staff who work here are amazing! They are all so knowledageble, patient, and helpful. I have have nothing but a great experience every time I stop in. I have had to have my phone fixed, upgrade services, add lines, buy accessories, pay my bill, and had a few minor issues...but, not to worry...they helped me perfectly and flawlessly every time. I will never go anywhere else. They don't have a turn-over in staff, so you are always seeing and working with the same friendly, familiar faces who own Customer Service like bosses!
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September 2018 by Bernard Whitby
Customer service was on point very knowledgeable of the products as well as services could be a little more detailed and explaining adding an extra line along with the immediate use of that line and new device