NAPA Auto Parts offers convenient options like curbside pickup, delivery, and in-store shopping to provide quick and easy access to quality auto parts. With over 6,000 stores and 16,000 AutoCare centers, they serve the greater Grand Rapids area and beyond. Customers appreciate the knowledgeable and helpful staff, often mentioning employees who go above and beyond, such as assisting with repairs or providing excellent customer service. The staff, including Howard, Clint, Brett, and others, are praised for their friendliness, patience, and genuine care, making shopping a positive experience. Whether shopping for car, truck, farm, or marine parts, customers find everything they need, and many are willing to make extra drives to get assistance from staff they trust. Overall, NAPA's focus on quality service and customer satisfaction is evident in the consistent positive feedback. Their motto, "Our Motor Never Quits™," reflects their commitment to supporting customers' automotive needs.
The store manager Shawn does whatever it takes to provide excellent customer service. This is my go to auto parts store when I am in the area. Mike the outside sales rep also provides flawless service wouldn't ask for a different team to deal with. Thanks guys!
February 2025
This place has excellent service and awesome tips! Would definitely recommend for anything battery related!👍
December 2024
Freezing Cold today. Had to contact Roadside Assistance because my Truck wouldn't start. I was told to get my Battery tested. Stopped at NAPA on Plainfield Ave. JIM tested my Battery. Not only was he super KNOWLEDGEA LE but kind and very professional! Check him out. He will get you RIGHT.🙂
