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January 2024 by Anthony Larabel
I would think about shutting down the customer portion of the store. 5 people standing in the Back. One person up front. No less than 10 minute wait with one or no one in line the last 5 times.
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November 2023 by Kara Buyze
Shawn and Nick were friendly and knowledgeable. They helped me find exactly what I needed. Thanks guys.
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October 2023 by Terry Swaers
Good experience as always I buy most of my auto parts from the store on Plainfield avenue. They are knowledgeable and good people to work with!
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August 2023 by zachary schmuck
Great service! Clint went above and beyond to help me. He was even willing to “carry” my heavy battery for me.
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August 2023 by Frederick Jost (Fred)
Clean and well organized. Very attentive staff.
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July 2023 by Michele F.
Howard is wonderful and helpful. I drive from from my area hoping that Howard is working. It's always a pleasure to have him assist me . He's polite and tollerant of my ( no skills) He has awesome guest service . He is a driven employee ! I'll continue to make the extra drive as long as Howard is there! Thanks
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June 2023 by Brandon
Brett the manager runs the store great! He helped today swap out a battery under warranty with ease. Thanks!
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June 2023 by Nico Pags
Clint & Brett have great customer service and Napa should be proud to have such great representatives as the face of this location.
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June 2023 by Randy K
Prices are fair, store is clean and employees are ready and available to help.
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May 2023 by Scott Nauta
The staff was very helpful at installing the correct wiper blade on my vehicle! Thank you
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May 2023 by Corey OBrien
Great place to get tools, parts, and car cleaning supplies. Staff are nice helpful.
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May 2023 by Daniel S.
All good .I was re-wiring my boat needed wire and connectors they had everything I needed and the young man who helped me was very nice and helpful
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March 2023 by Dale G
Napa is a local parts go to. But dang they are ridiculously expensive.
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July 2022 by Chris Peterson
Was in need of a thermostat housing for an older Mercury vehicle that Ford told me was now obsolete and only available aftermarket. I called the Napa Plainfield location, and the phone was promptly answered by Brett who immediately narrowed down what I needed, and the part involved. To make sure of the part, as there were a couple of choices for my year of vehicle, he allowed me to text him photos so that he could be exact on the request. After seeing my photos, he immediately assured me, by text, that he had the correct part/parts and that they were in stock.When I called back, I talked to Leah, as Brett was busy, and she was fully aware of the information that Brett and I had talked about. It was nice to see this store working as a "team" and able to pick right up with a customer where someone else had left off. It's not uncommon nowadays to call a store and be sent to a vague voicemail or an attendant that doesn't know their "stuff". Not only did Brett know his stuff, but he also shared the information with other employees so that I was taken care of when I called back. I felt that this was above and beyond the usual.
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May 2022 by Kevin Shay
It's a great place when you cannot get parts at a regular auto part stores they have everything