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March 2024 by Jeremy Boven
Office reception was very very warm and inviting. Would love to visit again.
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March 2024 by Suzie Rosmarin
We had a great experience getting our car repaired. They made sure to keep us informed of when it would be completed and it was even earlier than promised. The repair was done impeccably. Thank you!!!
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February 2024 by Ruth Green
We’ve used Pfeiffer with both of our cars and they’ve always done an excellent job. We also enjoyed the service of the people who work there!
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February 2024 by JOINTHEIRMUSICTUBE
Excellent service!!! Just make sure you have car rental on your car insurance policy. Just a heads up, plan on up to 2 weeks getting serviced
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January 2024 by Chris Miller
I liked that they could estimate the cost based on photos. The body work was a perfect match to the original. They completed the work ahead of schedule. They provided a detailed report of the actual parts, labor, and services used.
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January 2024 by Kameryn McClain-Honorable
I used to stand by this repair shop, and I even referred family members here due to previous experiences with them. It was always positive. However, after calling the receptionist today, I was denied any level of repairs by the team. I tried explaining my circumstances, but instead of asking additional questions, it seemed acceptable to deny me service. Very unsatisfying considering how many good things I had to say about them in the past. I don't see why I would have to get body panels replaced if I'm paying for vehicle repairs out of pocket. I don't even think the receptionist understood what I was saying completely, but she didn't bother to ask any additional questions. Won't be returning here again, and I'm so disappointed that I can't get my vehicle fixed by a repairshop close to my mother's house for the holidays.Next time, I'd highly recommend asking your customers more questions before denying them Coverages. If I want a body panel with no paint, you're going to deny me service because you're "ford certified." Therefore, I must get the paint job? Again, out of pocket? That has nothing to do with a vehicles road safety.
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January 2024 by Duane Kiley
Excellent work and professionalism. I appreciate the good job
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January 2024 by Dale Schriemer
excellent service
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November 2023 by Lynne Pope
Great work on our car - and very great customer service. Communication is exceptional - and I would be very happy to work with Pfeiffer again - although - I hope I won't have to have another accident!!!
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November 2023 by Deon Evans
Had a great experience with this company. They were excellent in their communication of updates and information pertaining to my vehicle. The service was great and the repairs looks amazing.
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October 2023 by Cynthia Stevens
Excellent Quality & Customer Service is what you will receive at Pfeiffer Collision. Rob the manager expects it from his entire staff! You got a problem with service Rob will make it right!! The SUV went in with excessive hail damage, came out looking like a brand new vehicle!!A big Thank You to the entire Pfeiffer staff!Service: Painting
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October 2023 by mecafik
My car came out in a worse condition than what was brought to them. My car wouldn't even start. Was totally undrivable. They chalked it up to being "a common issue for those cars." The first time they called me to get my car, I came and paid $500, only for them to tell me it still isn't ready, AFTER THEY LITERALLY CALLED ME TO TELL ME "ITS READY, COME ME GET IT." But after 2 more weeks, I finally got it back and drove it home. The next day, it wouldn't even start and they said there's nothing they would do or could do. Add to that a punctured brake line that basically drained my brake oil completely into my garage floor. Wow, how'd that suddenly happen on the 1 mile drive home.. surely it was my fault, right? Had to get that repaired too, not cheap.I wish I had never gone there to begin with. I've spent more money cleaning up after them than I did paying them.They could be right and maybe it wasn't their fault. But it still leaves a disgusting taste in my mouth.
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September 2023 by Tina Nguyen
I had a really great experience with Pfeiffer! My car unfortunately had an incident with a deer. I called Pfeiffer the next day and they were more than happy to have me come in and take my car that day of as well. Samantha was great! She provided me with updates and any changes due to delays that were out of her control. My car feels even better than before the accident and everything that was fixed is on a lifetime warranty. Thank you to Pfeiffer and Samantha!!!Services: Painting
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September 2023 by Lewis Smith
Courteous, respectful, and professional. Job done RIGHT and ON TIME. My car was repaired perfectly, and clean when I picked up.Best body shop in Grand Rapids!Services: Painting
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August 2023 by Joshua Matthysse
Pfeiffer Collision was the best auto shop I’ve ever dealt with. They continuously went above and beyond what a “normal” repair shop would offer. I don’t say this so other readers expect exactly what I got, but just know they will do their best to make this stressful experience as positive and smooth as possible.Here’s what I received from Pfeiffer Collision:Complementary loaner car: this was a huge blessing, because I don’t have car rentals covered under my insurance, but they offered to let me use a loaner car they had at that time. Of course, there’s no guarantee a loaner car will be available if you get your repair done here, but the fact that they offered one was amazing. I even had an issue with the loaner car, so Micah drove down and fixed the problem the same day to make sure I stayed on the road. This is superb service and something I’ve never experienced before!Continuous communication: every few days I would receive a text message and/or phone call with an update on the progress of my car. They stayed within the timeline they gave me, and when it came back it looked great. They also guarantee their work after, so if there are any issues—which I’m not expecting—I’ll be sure to get right back with them, and I know how they will treat me. Highly, highly, HIGHLY recommended!
