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July 2025 by Dave W
Between the grand rapids facility and the Kalamazoo one, it takes Between 3 days an 2 weeks for these incompetent people to ship your stuff they received from across the country in less than 24 hours... time for a change people... fire the supervisor an the employees an get a better crew... these people are horrible an you all should be ashamed.
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June 2025 by Jack Hodsdon
Automated phone, cannot speak to actual humans!
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June 2025 by Joy Leise
We just finished our passport appt. The lady at the counter was very nice and helpful! We appreciate her patience!
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May 2025 by david lince
Quit stealing packages!
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April 2025 by Guero Rodriguez
It's pretty standard
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April 2025 by Matthew Katz
USPS needs to back to distribution center handling for kindergartners. Ridiculous!
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April 2025 by Heather Stroobosscher
Kind and helpful
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March 2025 by Luke Michaels
This place is a mess, and they are less than helpful.
Avoid them for a passport appointment, etc.
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March 2025 by SweetCheezus
Why do my packages always end up hanging here? Do people work anymore? What is going on? USPS needs to just go.
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February 2025 by JT
Terrible customer service... not sure why I bothered to wait in line when they are pulling people from the back of the line to get the same service they knew I was waiting for (a money order that they didn't even have in stock until almost noon đ) Where is the DOGE department when you need them!?!
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February 2025 by Johanna Swanson
Wholly incompetent for passport help. Won't bother coming back.
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December 2024 by Evan D'Agostino
Majority of the time my packages go in and out of here within a day but my small maybe 4 envelope sized package has been sitting in here on delay for 5 days I get it's the Christmas season and they're very overworked rn but I'm getting a little annoyed hopefully I get my package soon.
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November 2024 by Breanna Jones
Jackie behind the counter was rude and unkind. She read thru all of my paperwork then told me to go back to the courthouse to get something else (after she assured me that she doesnât know how the courts actually work). This was a 10-20 minute ordeal with other customers looking on as she blabbed my personal business all over and tried to make sense of something that wasnât hers to make sense of. I phoned the courthouse and the National Passport Center after to tell them about the experience and to ask for suggestions. They both said âyouâre doing everything rightâ and to find a different acceptance center. Shame on you Jackie for your poor customer service, your insensitivity and your overly nosey nature.
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November 2024 by Alex B
They need to hire new people. I fish the post office in Grand rapids and often see the employees and hear their conversations on break, not impressed. First time ever I've had two separate packages sent out of state when they were at one point 20 minutes from my address, while stationed at this location.
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August 2024 by Connor McGrath
3 times in a row my packages have left the Grand Rapids distribution center and gone to a random city several hours away and it has taken up to 5 additional days to receive my order. One of them came back to Grand Rapids from Traverse City and then went to Detroit. I live 20 minutes away... this particular distribution center is hopelessly pathetic.
