Wheel & Rim Repairs in Grand Rapids, MI

“The process was simple and straightforward. I dropped off my keys in the designated box in the short-term parking lobby and they took it from there. When I returned five days later, I received a text with the box number and code to retrieve my keys along with the location of my car in short-term parking. My car has never looked better. The exterior and interior were spotless. Anything I had left in the car was bagged and securely stowed in the trunk. I couldn’t have expected any better service. And I saved money on parking! I highly recommend the service and will definitely be a repeat customer.”

“This place was pretty awesome!! They send regular updates via text and include pictures of things that need fixing and they do full inspection on the vehicle. Very pleased they diagnosed problem with my wife's Fiat and fixed car for very reasonable price”

“These guys were awesome had to go in for a alignment the truck I was using was a restoration truck. It has extractor in the back of it when I told him that I had to stay heated. There were more than happy to do so
And they even allowed me to take a vehicle for the day. While, mine was getting fixed to do what I needed to do. Very friendly staff and communication was great ?”

“This Discount Tire specifically has extremely good service and professionalism. I had an appointment for tire rotation. A man greeted me and was very polite. Because he was so kind and polite, I felt comfortable sharing with him that the low air pressure tire warning light in our car was on and had been all winter.

I told him my husband had checked all the tires, but in the winter time I know they tend to read lower than in warmer months. I told him the car didn’t get driven much and that I wasn’t sure if the tires even need to be rotated.

He listened carefully to what I said, and told me he was going to check the pressure on all the tires and that if they were all normal, he had a machine that could tell if the pressure reading light in the car was off.

He came back, showed me where on the machine he could tell that the pressure reading light in the car was accurate. He said one of the tires was reading lower than the others and asked me if I had the time to wait while they checked the tire to see if it had a slow leak in it. I said that would be fine.

It did take about an hour to finish, but before that he came to me to tell me they did find a little piece of steel in the suspicious tire, said it could be fixed, and then they’d rotate the tires. He asked me if that was okay and I said sure.

Even though Discount Tire has a policy where they will rotate tires and check air pressure whether you purchased the tires there or not, I was sure I’d have to pay something for the tire to be fixed. We always purchase our tires from
Discount Tires and they have our records on file, and even though I didn’t think to ask why at the time, the fixed tire was free.

I don’t know whether or not that would’ve been the case had I not been a regular customer and I didn’t think to ask. I was just extremely grateful I didn’t have to pay for it. Maybe they could answer this question if they read this review. I think it would be really something if they fixed a slow-leaking tire for anyone and not someone who was a regular customer, at no charge.”

“I try to do as much work on my cars as I can. Having been ripped off before I was wary of going to a shop, but recently I needed help. I ran into a problem with a lower control arm that I just couldn't fix. . I found Palmer's online and read the reviews that said they were honest. I called them and hoped for the best. Honesty and fairness is exactly what I found. All of my interactions with staff were respectful and left me feeling good. They also ran into a problem with my car, and rather than taking advantage they called and offered a creative solution. At the end of the day it cost me far less than I expected and felt very fair. I'm grateful for the work they did and I expect they will be the first shop I call when I run into a problem. If you are looking for a shop that will treat you right - this is it.”

“I had a fantastic and quick experience at this location, I had a valve stem leak and they fixed it quickly with no charge! Will absolutely recommend to others! Thanks again ?”

“Dylan did a great job helping my husband and me select the appropriate tires for our vehicle. They arrived at the store as expected, and were installed the same day. We are very happy with our purchase!”