Eddie Bauer offers quality clothing that customers generally find durable and well-made. While the staff’s helpfulness varies, some employees provide excellent service, especially when resolving issues or picking up online orders. The store's selection is sometimes limited, leading customers to be directed to the website for purchases. Prices are often considered high, with some feeling that items like socks and jackets are overpriced compared to other stores. Overall, Eddie Bauer is known for its quality, but its prices may be a concern for budget-conscious shoppers.
Great staff. I will definitely go back. They seemed very happy to have me as a customer.
December 2023
Went to pick up my online order. Some kind of computer issue. Kari and Kennedy took excellent care of me and got my order together. Outstanding service. True integrity. Thanks mucho.
December 2023
5 stars for customer service at the Rivertown location.
