Kum & Go is a gas station and convenience store described as almost a mini grocery store with fresh food, snacks, drinks, and various merchandise. The location is noted for being consistently spotless and clean, with bathrooms cleaner than hotel bathrooms. It is well-lit and offers every kind of gas, coffee, tea, and condiments. A key feature is the free air station for filling tires, which adds considerable value. The fuel rewards program offers savings. While the atmosphere is good, the customer service experience varies dramatically by shift. A specific employee on the evening shift receives exceptional praise for amazing and wonderful customer service, greeting everyone, efficiently managing registers, and constantly cleaning and stocking. This makes the shift when that employee is present a favorite. However, the other evening crew is noted for having very bad customer service skills in contrast.
