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“I was changing my debit card at this PNC bank and Pearl is a very nice person. His was helping about cancel my old debit card that is scam from some websites that I didn’t not sign up for. I felt bad about it. If anyone looking to do the same thing. I would recommend go to this bank is not busy and manager is very helpful. I’m happy about it???”
“I usually handle my banking online but recently I needed to handle something with my business account in person. I called into the branch to ask a question and Alison Walker helped me on the phone, even calling me back immediately with a follow up. When I went into the branch to finalize my business I was met by several agents saying hello and ensuring I was assisted in a timely manner. There were several customers there, including an elderly gentleman that I could tell needed a lot of guidance. Every interaction I thought was kind, positive, patient, and efficient. I was really impressed with the customer service I’ve experienced over 3 phone calls and two in person visits. Thanks again!”
“Got some very good introductory advice from financial representative Will J. Smith this morning during a walk in. He was very enthusiastic and friendly and answered all of the questions we had and more. Considering we just walked in without an appointment, this kind of customer service and warm welcome makes you want to come back. Thank you Will!”
“I recently joined The Financial Planning Company as a client, and my experience has been excellent. Brewster is responsive and patient with all my questions. He took the time to get to know me and understand my financial goals then proposed an investment strategy just for me. Unlike other financial advisers I’ve worked with, I feel empowered to make decisions about my investments, knowing that I have a trusted, knowledgable expert to guide me. I also appreciate that he is willing to accommodate my busy schedule for meeting times and places.”
“My husband and I were short on our escrow and I wanted to pay it at the bank. I started out calling the Berkley branch. The customer service was terrible. The person at the Berkley branch would not take my calls after putting me into a vicious cycle with the automated system twice, this after assuring me, I would get a physical person. Frustrated, I called the Birmingham bank. After a very brief hold, I was told , Yes come in, we will help you. The difference in customer service was night and day. From The minute I walked in I was greeted by EVERYONE. Gidget helped me get my escrow shortage off, even waiting for my daughter to get back to us with information I didn't have. I felt like they put out a red carpet for me and its been a long time since Ive had customer service this good. Thank you Gidget and everyone the Birmingham office for your kindness, consideration and thoughtfulness. I will only use your branch in the future.”
9AM - 5PM
31200 Mound Rd, Warren
Investing
“Open bank account for my mom . First we great by Front desk banker I forgot her name. She help us to finish up before our appointment time.Then She send us to banker officer to open bank account for mom. It was very fast and easy helpful by Banker SAIMA. She is very good . Five 5 stars . Finally when we left last person on the door she was very good and happy smile to say goodbye.”
“I had to go to this location 2 times today. After being closed yesterday for Veterans Day, they were extremely busy each time. They moved very quickly, professionally and were beyond friendly. Despite a few Karen's or Negative Nancy's complaining about the line of people (6-8 people). I mean for heaven's sake it took 5-10 minutes to move through the whole line. Kudos to an amazing staff. Shame on the lady threatening to leave a bad review after receiving incredible service. Get a life!”
Open 24 hours
24734 Van Dyke Ave, Center Line
Investing
“There is one teller she goes above and beyond to help customers. Very satisfied with this location. Very friendly and she is willing to help, i have to mention her (ashly)”
“First of all the customer service 10/10 from Chimdi answering all my questions patiently and informing me on the different options I had when opening my first bank account.”
“Questions on investments, managing money, planning for retirement? Come to this location! Zoya was amazing to get us started with Charles Schwab. She walked us through the amounts of money we had in different accounts, what different investment funds we should consider, briefly discussed our future goals, and set us up with a financial advisor to further our investment strategy and plan. The Charles Schwab environment made us feel comfortable with the investment direction we are going in.”
Investing
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Investing
“I had an appointment to open a few accounts. When I arrived the person at the front desk greeted me and asked me to have a seat, also asked if I would like coffee or water while I wait, nice touch! I opened a business and a personal account. They explained everything in detail and I was able to get a debit card immediately for both accounts and start using the accounts that day. That was good cause I had some things to take care of! I had a great experience. The staff were great; patient, friendly and explained everything to me. Not often you can go into a bank and have that type of experience!”