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“I was changing my debit card at this PNC bank and Pearl is a very nice person. His was helping about cancel my old debit card that is scam from some websites that I didn’t not sign up for. I felt bad about it. If anyone looking to do the same thing. I would recommend go to this bank is not busy and manager is very helpful. I’m happy about it???”
“Life savers! I had such a stressful day yesterday and it didn't help that my account suspended itself out of no where. I went in and that staff were so polite, i talked to Kennedy and she was so amazing and helped me immensely. I am so grateful that the issue was resolved. Thank you so much!”
“Got some very good introductory advice from financial representative Will J. Smith this morning during a walk in. He was very enthusiastic and friendly and answered all of the questions we had and more. Considering we just walked in without an appointment, this kind of customer service and warm welcome makes you want to come back. Thank you Will!”
“My husband and I were short on our escrow and I wanted to pay it at the bank. I started out calling the Berkley branch. The customer service was terrible. The person at the Berkley branch would not take my calls after putting me into a vicious cycle with the automated system twice, this after assuring me, I would get a physical person. Frustrated, I called the Birmingham bank. After a very brief hold, I was told , Yes come in, we will help you. The difference in customer service was night and day. From The minute I walked in I was greeted by EVERYONE. Gidget helped me get my escrow shortage off, even waiting for my daughter to get back to us with information I didn't have. I felt like they put out a red carpet for me and its been a long time since Ive had customer service this good. Thank you Gidget and everyone the Birmingham office for your kindness, consideration and thoughtfulness. I will only use your branch in the future.”
“I had to go to this location 2 times today. After being closed yesterday for Veterans Day, they were extremely busy each time. They moved very quickly, professionally and were beyond friendly. Despite a few Karen's or Negative Nancy's complaining about the line of people (6-8 people). I mean for heaven's sake it took 5-10 minutes to move through the whole line. Kudos to an amazing staff. Shame on the lady threatening to leave a bad review after receiving incredible service. Get a life!”
8:30AM - 5PM
105 Willits St, Birmingham
Investing
9AM - 5PM
31200 Mound Rd, Warren
Investing
“This PNC Bank branch has amazing staff who are friendly, professional, and genuinely helpful. I would especially like to recognize Saima Jerin, who is a tremendous asset to PNC Bank. Her strong institutional knowledge, patience, and willingness to take the time to answer questions have made a significant difference for our nonprofit organization. Saima does an excellent job connecting with people, clearly explaining options, and ensuring everything is handled with care and accuracy. Her dedication toward work and banking is inspiring, and her professionalism and positive attitude make every interaction a pleasure. Thanks to her guidance and support, we have been able to manage our finances more efficiently and confidently with trust. We are truly grateful for her outstanding service and continued commitment.”
“Banker Nozmul Hoque is very professional, very thorough and explains clearly, shows caring and takes care of needs with care. Banker deserves high praise for his professionalism, honesty and for taling care of our needs, he understands and very knowledgeable. Thank you for excellence of service. Very happy to have banker that truly cares and takes care of all banking needs.”
“Questions on investments, managing money, planning for retirement? Come to this location! Zoya was amazing to get us started with Charles Schwab. She walked us through the amounts of money we had in different accounts, what different investment funds we should consider, briefly discussed our future goals, and set us up with a financial advisor to further our investment strategy and plan. The Charles Schwab environment made us feel comfortable with the investment direction we are going in.”
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“I had an appointment to open a few accounts. When I arrived the person at the front desk greeted me and asked me to have a seat, also asked if I would like coffee or water while I wait, nice touch! I opened a business and a personal account. They explained everything in detail and I was able to get a debit card immediately for both accounts and start using the accounts that day. That was good cause I had some things to take care of! I had a great experience. The staff were great; patient, friendly and explained everything to me. Not often you can go into a bank and have that type of experience!”