Metro by T-Mobile at 23121 John R Rd is highly praised for its friendly and helpful staff. Customers appreciate the store's excellent service, especially when resolving issues with phones or service problems, often going out of their way to fix concerns and turn dissatisfied experiences into positive ones. The team, including managers like Mike and staff members such as Rahim and Andre, are recognized for their professionalism, quick assistance, and dedication to customer satisfaction. Visitors can explore a variety of prepaid plans offering unlimited talk, text, and data, along with 5G phones from brands like Apple, Samsung, and OnePlus. The store's welcoming atmosphere and attentive service make it a preferred location for those seeking reliable support and new devices. Overall, the store consistently delivers a positive experience for customers needing assistance or looking to upgrade their phones.
I was seeking additional phone service for my family and was advised to check out Metro by T-Mobile. I am a Verizon Customer since 1989 (think Cellular, Airtouch, Verizon evolution), and had preconceived notions about what my experience would be with Metro. I WAS SO WRONG. My customer service rep, Andre went above and beyond... read full comment
February 2022
I was in there last week and got a new Nokia x100 phone. I was greeted and helped my Tony. He has so much knowledge about all of the phones and helped me greatly!!! It's very hard to find a hard knowledgeable worker like that nowadays. I will definitely be back and will definitely recommend Tony and your location to everyone.... read full comment
July 2024
Anthony very good customer service thank you very much
