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“I need to give a shout out to Sarah in the loan dept. I was having a lot of complications with insurance payouts after my car was totaled. I was so frustrated and overwhelmed. Sarah took care of everything in one day. She was caring and so helpful. I can't express how much I appreciate it!”
“Fantastic service, always willing to help and service done with a smile. If your looking for a "family/community " supporting credit union this is the place!”
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“Mercantile staff is amazing! They are supportive, professional, and compassionate. My family had a trust setup and I was able to work with them 200 miles away! They will go above and beyond what a lot of businesses would do for their patrons. They have helped me with some very personal situations and I trust them with my family's assets. If you're looking for a bank to help you with your trust I highly recommend Mercantile Bank of St Charles Michigan. I can trust that when the staff said they would do something they absolutely did, I didn't have to worry about it getting accomplished whatever the task was. The staff is absolutely amazing no matter who you get the chance to work with, so if you need to put your money in a bank I highly recommend Mercantile Bank. Mercantile has worked with three generations of my family and I hope they have the opportunity to work with many more generations to come.”