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August 2023 by Beverly Tujague
They were honest and did not tie me up for a long period of time. Friendly yet professional. I bought the car I traveled 2 1/2 hours for this car. The details the agent gave on the phone were correct in every way. I was happy they took my information on the phone. Saved time when I arrived.
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August 2023 by Black Jesus
Asked to speak with a manager, dude on the phone says "Whats his name?" and I wasnt sure so he proceeded to say "If you dont know his name then you dont get to talk to them" and hung up. Terrible customer service
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May 2023 by Donnie Cochran
It is awful my mother went here to get a car and they wouldn't even run her loan application I wouldn't suggest that anyone shop here very pore customer service
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March 2023 by Dan Bastian
Had a great experience with one of the sales guys, Ridge. I came across a truck they had for sale online, I called and Ridge answered. He listened to me, let me talk and had no issues sending me all the extra pictures I asked since I am 2 hours away. We did the majority of the deal over the phone, and when U arrived he had the truck already fully cleaned and details and in their garage ready for me to look it over. Everything checked out and I bought the truck and Ridge handled all the paperwork etc and had my plate mailed to me that next week. Great experience, thank you Ridge!
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August 2022 by First L
I would never do business with this company again. I bought a car years ago from them, it started acting up. I was working for the hawkins gas station at the time, and I needed my car looked at. But they did not have time to look at it. I mentioned to the mechanic that I would never by another car from them. The next morning I was getting ready for work when his son who was the manager called me and said I need you to bring me the key, after you talked bad about dad's dealership he said i have to fire you.Wrongful termination all the way.I still remember how hard I worked for them and never have forgot getting fired for saying I would never buy another car from them.Maybe Don should have talked to me
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June 2022 by Jamie HUGHEY
Got what I wanted finally, for a reasonable price. They were honest with me and willing to deal with me on my terms which after having 3 different vehicles from a different dealership in town I had been feeling like I wasn't valued at all. I asked the Buick dealership to find me a good (affordable) used car all the way back in September and they called me back MONTHS later to tell me that they had something they wanted me to look at, but refused to tell me what kind of car it was and how much. When I explained that I was not going to pay $25,000 for a used car, and wanted what I wanted, they stopped calling me. I went to Hawkins, found what I wanted on the lot at a price I could afford, and drove away in it THAT day. Buick dealership lost my business simply because they were just too lazy to care and do the work.
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May 2022 by S Mc
MY TRUCK RUSTED OUT LESS THAT A YEAR AFTER BUYING IT... And needed new brakes. New muffler. New tires. Told me you bought a used truck what do you expect! Also there car "WARRANTY" affiliate has called me every other day for the past 9 months! I ask to be taken off there call list and they hang up on me. Its all a big scam. Update: if you are not affiliated with any car warranty company why did you have me sit down with a another person from your company I believe it was the owner's granddaughter and give me a whole spiel about a car warranty? Pushed it several times as a matter of fact. A week later I started getting car warranty messages I have never received in my life before.... Also you should see my truck now only a few years later and mi running boards have fallen right off. My truck looks like Swiss cheese.
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January 2022 by Jason Dohse
Had an excellent experience purchasing an F250 from Casey and Don. What a great group of guys to buy your next truck from!
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July 2021 by Mst 420
Got a Ford edge from here June 21st. Love it!! Already taken it on a couple few hour trips and its still great. Thank you!
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June 2021 by Anthony Hopkins
Don Hawkins has helped my family find great cars for them for 50 years. My father has always been satisfied with what he purchases here. In addition, if there's anything wrong, Don has has made things right. These are the good people you look for when buying a vehicle.
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June 2021 by Keith Dowdy
Bought a 2010 F150 FX4 September of 19. First day the truck starting making an awful noise, took it to them and they took it to some mechanic and said it needed an oil change. Changed the oil and the noise was still there. Took it to my mechanic and the truck needed 3k worth of work just to run properly but the truck also had several other problems. After harassing Hawkins auto the owner finally agreed to pay half, went to pick up the check and he shorted the check $500 and wouldn’t see me face to face. Told me the truck was sold as is. I’m now 7000 into repairs and just found out the truck needs a new motor. DO NOT BUY FROM THESE SCAM ARTISTS!
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June 2021 by Aaron Crane
The Owner Don Hawinks misrepresented the vehicle he sold to me. Don will tell you everything is good with the vehicle? Don delivered a vehicle needing multiple repairs," 4 dry-rotted tires, 2 exhaust manifold leaks, hard steering gear, brake caliper seized." Over 5k in repairs! Don would not help, I will need to go to the DMV with a complaint. No resolve.
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November 2020 by Brad Clarke
This was by far my worst dealership experience ever and I was 53 at the time of the sale so I had dealt with a lot of dealerships over my lifetime. Would love to give them a zero star buy can't. They were fantastic until the sale was complete and then horrible after that. Looked at two different trucks. One had the check engine light on upon startup. The second came on during a test drive. Was told they would correct the problem. Spent about three months getting anywhere with them on this issue and then had the audacity to claim the fault in getting it fixed was a local mechanic they sub contracted with. He was very good and was not the issue. It was Hawkins. I finally got the part all on my own that needed replaced, which they said they could not get, and had it put on myself by a mechanic. Hawkins paid the installation fee and that was all. Beware of this place as they are far from respectable.
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November 2020 by Christopher Grider
Jim McCormick is the man to talk to at this fine establishment I look forward to buying more vehicles from this fine gentleman.
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September 2020 by James Mann
Don sold me a truck with a blown motor a few years back. I didn’t even make it home the same day and the truck was out of oil. He refused to help with any repairs and cashed the check within hours of receiving it. He is a scum bag salesman and I would never recommend him to anyone. People like him don’t deserve to run a business. STAY AWAY!!!
